We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
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Decision Reference DRN-4281280
3 Aug 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4281280 The complaint Mr and Mrs T complain that they were wrongly advised by HSBC about the information required to receive a transfer of money in dollars. As a result the transfer was sent back and, when received again, at a lower exchange rate. They further complain that HSBC failed... (3 pages)View decision -
Decision Reference DRN-4279077
3 Aug 2023 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-4279077 The complaint Mr K complains that American Express Services Europe Limited (AESEL) delayed the refund of an overpayment he’d made to his credit card account. What happened I issued my provisional decision on this complaint recently. An extract from that provisional decision is ... (2 pages)View decision -
Decision Reference DRN-4202988
3 Aug 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4202988 The complaint Mr G complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans which he couldn’t afford. What happened Mr G was granted five loans by MoneyBoat, I’ve outlined his borrowing history below. loan number loan amount ag... (4 pages)View decision -
Decision Reference DRN-3818322
3 Aug 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3818322 The complaint Mr M complains he was mis-sold an investment he made in a bond issued by Basset & Gold Plc (“B&G plc”). He says he was led to believe that all funds were fully secured and security backed, but now knows that was not the case. He would like to be compensate... (11 pages)View decision -
Decision Reference DRN-4279623
3 Aug 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-4279623 The complaint Mr S complains that when ReAssure Limited transferred his pension to a SIPP with Interactive Investor the value of the transfer was less than he expected and it took longer than it should have. Mr S wants ReAssure to provide full details of the transfer and an exp... (7 pages)View decision -
Decision Reference DRN-4198983
3 Aug 2023 Starling Bank Limited UpheldBanking and PaymentsDRN-4198983 The complaint Mrs K is unhappy Starling Bank Limited (“Starling”) incorrectly said that the contents of an online chat would not be viewable by a joint account holder. Mrs K has said that this caused a disagreement between her and the other account holder. What happened The det... (2 pages)View decision -
Decision Reference DRN-4281778
3 Aug 2023 Equiniti Financial Services Limited UpheldInvestmentsDRN-4281778 The complaint Ms K complained that Equiniti Financial Services Limited (‘Equiniti’) unreasonably refused to send her share sale proceeds by electronic fund transfer (‘eft’) when she was unable to bank the cheque it issued her. To put things right, Ms K wants Equiniti to cancel ... (5 pages)View decision -
Decision Reference DRN-4281927
3 Aug 2023 British Gas Insurance Limited UpheldInsuranceDRN-4281927 The complaint Mr A complains about British Gas Insurance Limited’s handling of a claim he made under his home emergency insurance policy. What happened In mid-2022 Mr A raised a complaint with British Gas about a delay in fixing an issue with his home electrics. He said he’d be... (3 pages)View decision -
Decision Reference DRN-4164380
3 Aug 2023 Aviva Insurance Limited UpheldInsuranceDRN-4164380 The complaint Miss M and Mr M have complained that Aviva Insurance Limited (Aviva) unfairly declined a claim for storm damage under their home insurance policy. What happened Miss M and Mr M contacted Aviva to make a claim when a garden wall fell in their garden following a sto... (3 pages)View decision -
Decision Reference DRN-4277588
3 Aug 2023 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4277588 The complaint Mr D complains about the fall in value of his Scottish Widows Limited (SW) pension fund. He’s also unhappy that he wasn’t able to access his account online, with the amount of time he had to wait to speak to SW and with the charges applied to his pension. What hap... (4 pages)View decision
