We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
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Decision Reference DRN-4281631
3 Aug 2023 Hyundai Capital UK Limited UpheldConsumer CreditDRN-4281631 The complaint Mr O complains about the quality of a car that was supplied to him under a conditional sale agreement with Hyundai Capital UK Ltd, trading as Kia Finance. What happened In August 2022 Mr O signed a conditional sale agreement with Kia Finance for a new car. He says... (6 pages)View decision -
Decision Reference DRN-3470022
3 Aug 2023 Makemson & Company Limited UpheldPensions and AnnuitiesDRN-3470022 The complaint Mr M complains about the advice given by Makemson & Company Limited (Makemson) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a ... (11 pages)View decision -
Decision Reference DRN-4281015
3 Aug 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-4281015 The complaint Mrs S complains she was mis-sold an investment she made in a bond issued by Basset & Gold Plc (“B&G Plc”). Mrs S says she was misled about the risk associated with the bond – that she was told it was a secure and safe way to achieve high returns but has si... (9 pages)View decision -
Decision Reference DRN-4281577
3 Aug 2023 My Finance Club Limited UpheldConsumer CreditDRN-4281577 The complaint Mr C complains that My Finance Club Limited (“MFC”) gave him loans which he couldn’t afford to repay. What happened Mr C was advanced a total of eight loans from MFC and I’ve outlined a summary of his borrowing below. loan number loan amount agreement date repayme... (5 pages)View decision -
Decision Reference DRN-4063147
3 Aug 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4063147 The complaint Mr O complained about the problems he had in contacting Revolut Ltd when there were fraudulent transactions on his account. He was also unhappy because Revolut took a long time to resolve his complaint. What happened On 18 August 2022, M... (3 pages)View decision -
Decision Reference DRN-4280970
3 Aug 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-4280970 The complaint Mrs N complains she was mis-sold an investment she made in a bond issued by Basset & Gold Plc (“B&G plc”). Mrs N says she was misled that the bond was a safe investment – but has since lost her money and would like to be refunded. What happened The B&G... (10 pages)View decision -
Decision Reference DRN-3848448
3 Aug 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3848448 The complaint Mrs L complains she was mis-sold an investment she made in an IFISA bond issued by Basset & Gold Plc (“B&G Plc”). She says wasn’t told it was a high-risk investment and misled that her capital was safe. What happened The B&G Plc Bond Mrs L invested in ... (10 pages)View decision -
Decision Reference DRN-4281565
3 Aug 2023 Blemain Finance Limited UpheldMortgagesDRN-4281565 The complaint Mr and Mrs S’ complaint is about a secured loan they have with Blemain Finance Limited trading as Together. Mr and Mrs S complained to Blemain that they hadn’t been made aware earlier that their monthly payments wouldn’t clear the balance of the loan by the end of... (4 pages)View decision -
Decision Reference DRN-4208160
3 Aug 2023 CIGNA Life Insurance Company of Europe SA-NV UpheldInsuranceDRN-4208160 The complaint Mr G is unhappy with the delay he experienced with CIGNA Life Insurance Company of Europe SA-NV paying his claims. He’s also unhappy with the service he received during that time. What happened Mr G had private medical insurance with CIGNA. He first brought a comp... (3 pages)View decision -
Decision Reference DRN-3931254
3 Aug 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3931254 The complaint Mrs P complains she was mis-sold an investment she made in a bond issued by Basset & Gold Plc (“B&G Plc”). Mrs P says she was misled that the bond was protected – but has since lost her money as the bond issuer has gone into administration. What happened T... (9 pages)View decision
