We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121478 results
-
Decision Reference DRN-3882262
3 Aug 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3882262 The complaint Miss D is unhappy that Revolut Ltd has refused to refund the money she lost after falling victim to a scam. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But, in summary: In May 2... (2 pages)View decision -
Decision Reference DRN-4281134
2 Aug 2023 American Express Services Europe Limited UpheldBanking and PaymentsDRN-4281134 The complaint Mr H complains that American Express Services Europe Limited (Amex) have provided him with poor customer service since he attempted to close his account. What happened Mr H attempted to close his account in July 2022. He received a cheque from them for £38.68, whi... (5 pages)View decision -
Decision Reference DRN-4279328
2 Aug 2023 Domestic & General Insurance Plc UpheldInsuranceDRN-4279328 The complaint Mrs P complains about Domestic & General Insurance Plc (DGI) and the replacement oven she was provided after making a claim on her appliance insurance policy. Mrs P has been represented by her daughter through much of the claim and complaint process. So, for e... (5 pages)View decision -
Decision Reference DRN-4088016
2 Aug 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4088016 The complaint Mr A complains that Lloyds Bank PLC mis-handled the management of his account details and personal data. There were several instances of fraud on the account and Mr A blames Lloyds for it. Mr A also complains that during the fraud investigation he ‘never felt supp... (5 pages)View decision -
Decision Reference DRN-3848328
2 Aug 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3848328 The complaint Mr L complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. ... (38 pages)View decision -
Decision Reference DRN-4258521
2 Aug 2023 Ikano Bank AB (publ) UpheldConsumer CreditDRN-4258521 The complaint Mr S complains that Ikano Bank AB (publ) (‘Ikano’) irresponsibly granted him a personal loan agreement he couldn’t afford to repay. What happened In August 2017, Mr S took out a personal loan with Ikano. Under the terms of the loan agreement, Mr S was borrowing £1... (3 pages)View decision -
Decision Reference DRN-3827634
2 Aug 2023 Oplo PL Ltd UpheldConsumer CreditDRN-3827634 The complaint Mr P complains that Oplo PL Limited won’t refund to him the money that he paid for a holiday club membership. He’s being helped with his complaint by his daughter. What happened Mr P entered into a fixed sum loan agreement with a finance provider in March 2019 for... (4 pages)View decision -
Decision Reference DRN-4161090
2 Aug 2023 U K Insurance Limited UpheldInsuranceDRN-4161090 The complaint Miss M has complained about how U K Insurance Limited (UKI) dealt with a claim under a home contents policy. What happened Miss M had a fire at her home and made a claim under her home contents policy. She complained to UKI because she wanted to move to alternativ... (2 pages)View decision -
Decision Reference DRN-4280188
2 Aug 2023 DAS Legal Expenses Insurance Company Limited UpheldInsuranceDRN-4280188 The complaint Ms E complains about the way in which DAS Legal Expenses Insurance Company Limited (DAS) dealt with her legal expenses insurance claim and the deduction of a policy excess. What happened Ms E had legal expenses insurance (LEI) as part of her home insurance. In aro... (5 pages)View decision -
Decision Reference DRN-4267799
2 Aug 2023 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4267799 The complaint Miss P complains about a claim she made to Creation Consumer Finance Ltd trading as Creation. What happened Miss P purchased laser eye treatment from a clinic (‘the supplier’) at the start of 2010 financed by a credit card (from a third party) and a loan from Crea... (3 pages)View decision
