We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121478 results
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Decision Reference DRN-4145275
2 Aug 2023 BeaconIFA Limited UpheldPensions and AnnuitiesDRN-4145275 The complaint Mr P complains that Beacon IFA Limited (Beacon) gave him unsuitable advice to transfer the benefits from his defined-benefit (DB) occupational pension scheme to a personal pension (PP). At times we’ve received correspondence from a third party on Mr P’s behalf, bu... (7 pages)View decision -
Decision Reference DRN-4211858
2 Aug 2023 Assurant General Insurance Limited UpheldInsuranceDRN-4211858 The complaint Mr P complains about Assurant General Insurance Limited’s decision to decline a claim made under his mobile phone insurance policy. What happened Mr P has mobile phone insurance underwritten by Assurant. He took out the policy in April 2023, as a benefit offered w... (4 pages)View decision -
Decision Reference DRN-4145074
2 Aug 2023 PrePay Technologies Limited UpheldBanking and PaymentsDRN-4145074 The complaint Mr H complains that PrePay Technologies Limited blocked his account. His money was held for far too long. He is unhappy with the lack of communication and would like compensation. What happened Mr H had an account with Monese. One of PrePay’s agents. Mr H received... (3 pages)View decision -
Decision Reference DRN-4098057
2 Aug 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4098057 The complaint Mr C has complained about Monzo Bank Ltd’s actions regarding a chargeback for three payments to a car rental company. What happened Mr C discovered payments to a car rental company, which he didn’t recognise. Accordingly, he contacted Monzo to raise a chargeback. ... (2 pages)View decision -
Decision Reference DRN-4233857
2 Aug 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4233857 The complaint Mr B complains that Nationwide Building Society closed his accounts, failed to pay him his closing balances, didn’t honour his cheques, failed to pay him his share of its “refer a friend” promotion, and failed to respond promptly to his data subject access request... (3 pages)View decision -
Decision Reference DRN-4279012
2 Aug 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4279012 The complaint Ms O complains that Admiral Insurance (Gibraltar) Limited should meet her claim on a motor insurance policy. What happened The subject matter of the claim and the complaint is a sports utility vehicle, first registered in 2009. One of its features was keyless entr... (4 pages)View decision -
Decision Reference DRN-4212741
2 Aug 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4212741 The complaint Mr and Mrs Y complain that Great Lakes Insurance SE has turned down a claim they made on a travel insurance policy. What happened The background to this complaint is well-known to both parties, so I’ve simply set out a summary of what I think are the key events. M... (3 pages)View decision -
Decision Reference DRN-4222577
2 Aug 2023 U K Insurance Limited UpheldInsuranceDRN-4222577 The complaint Q, a limited company complains U K Insurance Limited voided its Tradesman’s Insurance policy and didn’t pay a claim it made on it. Q is represented by its director, Mr E. What happened In January 2022 Mr E made a claim on Q’s policy following a theft of tools. As ... (2 pages)View decision -
Decision Reference DRN-4090877
2 Aug 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4090877 The complaint Mr L complains that National Westminster Bank Plc blocked and closed his account. He would like them to correct his credit file and reopen the account. What happened Mr L had accounts with NatWest. NatWest following a review decided to close Mr L’s account. They w... (3 pages)View decision -
Decision Reference DRN-4267428
2 Aug 2023 The Baxendale Insurance Company dac UpheldInsuranceDRN-4267428 The complaint Ms M complains about how The Baxendale Insurance Company DAC has handled her claim under her Transit and Storage Insurance policy. What happened In late 2021 Ms M arranged for her goods to be stored and then transported as she’d moved abroad. She said she paid for... (9 pages)View decision
