We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
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Decision Reference DRN-4876344
10 Mar 2025 Barclays Bank Plc UpheldInvestmentsDRN-4876344 The complaint Mr N complains that Barclays Bank Plc trading as Barclays Wealth took too long to complete the transfer of his portfolio to a new provider. He feels the transfer was poorly handled, creating various delays, with the primary concern in terms of loss being the le... (3 pages)View decision -
Decision Reference DRN-4876301
10 Mar 2025 Barclays Bank Plc UpheldInvestmentsDRN-4876301 The complaint Mr H complains that Barclays Bank Plc trading as Barclays Wealth took too long to complete the transfer of his portfolio to a new provider. He feels the transfer was poorly handled, creating various delays, with the primary concern in terms of loss being the le... (3 pages)View decision -
Decision Reference DRN-4876339
10 Mar 2025 Barclays Bank Plc UpheldInvestmentsDRN-4876339 The complaint Mrs H complains that Barclays Bank Plc trading as Barclays Wealth took too long to complete the transfer of her portfolio to a new provider. She feels the transfer was poorly handled, creating various delays, with the primary concern in terms of loss being the ... (3 pages)View decision -
Decision Reference DRN-4876368
10 Mar 2025 Barclays Bank Plc UpheldInvestmentsDRN-4876368 The complaint The trustees of T complain that Barclays Bank Plc trading as Barclays Wealth took too long to complete the transfer of a portfolio held within the trust to a new provider. They feel the transfer was poorly handled, creating various delays, with the primary conc... (3 pages)View decision -
Decision Reference DRN-5233951
10 Mar 2025 Motors Insurance Company Limited UpheldInsuranceDRN-5233951 The complaint Ms B has complained that Motors Insurance Company Limited (Motors) turned down her claim under her extended warranty covering her vehicle. Any reference to Motors includes its agents. What happened The details of this complaint are well known to both parties, s... (2 pages)View decision -
Decision Reference DRN-5257490
10 Mar 2025 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5257490 The complaint Ms K complains that National Westminster Bank Plc has declined to refund payments made in relation to a scam. What happened As the facts are well known to both parties and not in dispute, I’ll summarise them briefly. Ms K met a scammer online who was impersonat... (4 pages)View decision -
Decision Reference DRN-5165793
10 Mar 2025 Kroo Bank Ltd UpheldBanking and PaymentsDRN-5165793 The complaint Mr B complains that Kroo Bank Ltd (‘Kroo’) unfairly restricted his account and held onto funds. What happened Mr B had a personal current account with Kroo. On 1 May 2024 Kroo reviewed Mr B’s account and placed restrictions on Mr K’s access to the account. Kr... (3 pages)View decision -
Decision Reference DRN-5308454
10 Mar 2025 Kroo Bank Ltd UpheldBanking and PaymentsDRN-5308454 The complaint Mr C complains that Kroo Bank Ltd (‘Kroo’) unfairly restricted his account and held onto funds. What happened Mr C opened a personal current account with Kroo in July 2023. On 1 August 2024 Kroo reviewed Mr C’s account and placed restrictions on Mr K’s access... (3 pages)View decision -
Decision Reference DRN-5245071
10 Mar 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5245071 The complaint Mr W complains that Lloyds Bank PLC won’t refund money he says he lost to an investment scam. What happened In 2018, Mr W first invested in a company – Buy2Let/Raedex Consortium Ltd (“R”) – which leased cars, from his Lloyds account. Between June 2019 and Decem... (7 pages)View decision -
Decision Reference DRN-5380274
10 Mar 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5380274 The complaint Mr M is unhappy Lloyds Bank PLC won’t reimburse money he lost to a scam. What happened In September 2020 Mr M invested in an unregulated company (“K”). It claimed to be involved in providing bridging loans. Mr M believed he was purchasing a £2,500 ‘2-year fixe... (4 pages)View decision
