We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121074 results
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Decision Reference DRN-3894515
21 Feb 2023 Premier Insurance Centre Ltd UpheldInsuranceDRN-3894515 The complaint A limited company, which I will call S, has complained that its business insurance policy was mis-sold to it by Premier Insurance Centre Ltd. What happened In the policy year August 2019 to August 2020, S made a claim under the policy for loss of income arising ou... (7 pages)View decision -
Decision Reference DRN-3943195
21 Feb 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3943195 The complaint and what happened Mr M complains that Monzo Bank Ltd won’t reimburse payments he didn’t make or otherwise authorise. This decision only concerns Mr M’s personal losses. The business losses were dealt with separately. As both losses were incurred as a result of the... (2 pages)View decision -
Decision Reference DRN-3947042
21 Feb 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-3947042 The complaint Mrs S complains that Erudio Student Loans Limited unfairly terminated her loan agreement. What happened Mrs S had student loans with Erudio that were in arrears and subject to deferment. The deferment was due to end towards the end of June 2022. At the end of Apri... (2 pages)View decision -
Decision Reference DRN-3618454
21 Feb 2023 Gain Credit LLC UpheldConsumer CreditDRN-3618454 The complaint Mrs M, through her representative, complains that Gain Credit LLC, trading as Drafty, lent to her, and increased her credit limits, when she could not afford it. What happened This was not a loan. Drafty offered a credit facility which commenced with a limit being... (4 pages)View decision -
Decision Reference DRN-3646342
21 Feb 2023 ReAssure Limited UpheldInvestmentsDRN-3646342 The complaint Mrs M, a trustee of Trust M, complains her trust’s whole of life policies were unfairly due to be acquired by ReAssure Limited without her consent. She also complains ReAssure’s predecessor pressured her into surrendering all but one of them. What happened Trust M... (5 pages)View decision -
Decision Reference DRN-3737548
21 Feb 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-3737548 The complaint Mr L complains that ReAssure Limited have provided a poor service, which caused delays that prevented him from completing his pension transfer. What happened Mr L has two pension policies with ReAssure. Mr L explains that he initially instructed an independent fin... (4 pages)View decision -
Decision Reference DRN-3932769
21 Feb 2023 esure Insurance Limited UpheldInsuranceDRN-3932769 The complaint Mrs G and Mr G complain about esure Insurance Limited (EIL) and the handling of the claim they made on their home insurance policy. Mrs G and Mr G have used a representative during the complaint process. For ease of reference, I will refer to any comments made, or... (4 pages)View decision -
Decision Reference DRN-3961822
21 Feb 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3961822 The complaint Mr P complains about AA Underwriting Insurance Company Limited (AA) making an offer to settle a claim under his home insurance policy for damage to his property in bad weather, but then declining the claim. References to AA include their agents who administer the ... (4 pages)View decision -
Decision Reference DRN-3823004
21 Feb 2023 QIC Europe Ltd UpheldInsuranceDRN-3823004 The complaint Mr D and Ms H are unhappy with QIC Europe Ltd’s (QIC) decision to decline a claim made under their buildings insurance policy. Any references to QIC include its agents. What happened Mr D and Ms H bought their property in February 2022. A few months after they mov... (2 pages)View decision -
Decision Reference DRN-3903994
21 Feb 2023 Capital Professional Limited UpheldPensions and AnnuitiesDRN-3903994 The complaint Mrs B complains that the advice she was given in 2017 by Capital Professional Limited (CPL), to transfer her existing Self-Invested Personal Pension (SIPP) into an alternative SIPP arrangement, and then invest those funds with a Discretionary Fund Manager (DFM) wa... (8 pages)View decision
