We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3126896
9 Dec 2022 Cambrian Associates Limited UpheldPensions and AnnuitiesDRN-3126896 The complaint Mr E has complained that Cambrian Associates Limited gave him unsuitable advice to transfer his defined benefits from his occupational pension scheme (OPS) – the British Steel Pension Scheme (BSPS) – to a personal pension plan (PPP). What happened In March 2016, T... (17 pages)View decision -
Decision Reference DRN-3851419
9 Dec 2022 Shaks Specialist Cars Ltd UpheldConsumer CreditDRN-3851419 The complaint Mr H complains Shak’s Specialist Cars (SSC) mis-sold him a car finance agreement. What happened In October 2018, Mr H entered into a 24 month variable rate hire purchase agreement for a used car with a finance provider, who I will refer to as T. Th... (5 pages)View decision -
Decision Reference DRN-3851288
9 Dec 2022 Domestic & General Insurance Plc UpheldInsuranceDRN-3851288 The complaint Mr H complains about a repair claim he made on a gadget insurance policy with Domestic & General Insurance Plc. What happened Mr H made a claim on his gadget insurance policy as he had issues with his ipad turning on and off. D&G accepted the claim and rep... (3 pages)View decision -
Decision Reference DRN-3793618
9 Dec 2022 Markerstudy Insurance Company Limited UpheldInsuranceDRN-3793618 The complaint Miss M complains about the value that Markerstudy Insurance Company Limited put on her car when she claimed on her motor insurance policy after she had an accident. She’s also dissatisfied with the time it took to deal with her claim. What happened Miss M has been... (4 pages)View decision -
Decision Reference DRN-3715696
9 Dec 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3715696 The complaint Mrs K complains that National Westminster Bank Plc won’t refund the money she lost when she was the victim of a scam. What happened Around September 2021, Mrs K met a man on an online dating website. They were communicating for a number of weeks, first through the... (4 pages)View decision -
Decision Reference DRN-3772500
9 Dec 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3772500 The complaint Mrs R and Mr R complain about Royal & Sun Alliance Limited’s cancellation of their home insurance policy. What happened Mrs R and Mr R had a home insurance policy underwritten by Royal & Sun Alliance Limited (RSA), which covered their buildings and content... (3 pages)View decision -
Decision Reference DRN-3775739
9 Dec 2022 Aviva Insurance Limited UpheldInsuranceDRN-3775739 The complaint Mr G is unhappy with how Aviva Insurance Limited handled a claim against him on his motor insurance policy. What happened In July 2021 Mr G was involved in an accident with another vehicle. He explained, as he approached a red light the vehicle in front began reve... (2 pages)View decision -
Decision Reference DRN-3630730
9 Dec 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3630730 The complaint Mrs C complains that HSBC UK Bank Plc returned her funds to source, and used her remaining funds to repay her credit card debt. She’d like the funds repaid and compensation for the impact. What happened Mrs C had several accounts with HSBC. In April 2020 Mrs C rec... (3 pages)View decision -
Decision Reference DRN-3846532
9 Dec 2022 Society of Lloyd's UpheldInsuranceDRN-3846532 The complaint A limited company, which I will call R, has complained about the handling of a business interruption claim under its policy with certain underwriters at Society of Lloyd’s. Mr C, as a director of R, has brought the complaint on its behalf. What happened I issued a... (5 pages)View decision -
Decision Reference DRN-3841299
9 Dec 2022 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-3841299 The complaint A company that I’ll refer to as T complains that Accredited Insurance (Europe) Ltd turned down a claim on its commercial vehicle insurance policy. Mr B, a director of T, has complained on T’s behalf. What happened One of T’s vans was stolen from its employee’s hom... (2 pages)View decision
