We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3941974
21 Feb 2023 Embark Services Limited UpheldPensions and AnnuitiesDRN-3941974 The complaint Ms M complains about Embark Services Limited’s (Embark’s) administration of her Self- Invested Personal Pension (SIPP). She has raised concerns about Embark’s failure to keep her updated in respect of her SIPP and the lack of annual statements. Ms M has also told ... (5 pages)View decision -
Decision Reference DRN-3977987
21 Feb 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3977987 The complaint Mr B complains Royal and Sun Alliance Insurance Limited (RSA) caused unnecessary delays after he made a claim on his motor insurance policy. There are several parties and representatives of RSA involved throughout the complaint but for the purposes of this complai... (3 pages)View decision -
Decision Reference DRN-3792763
21 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3792763 The complaint Miss K complains she was mis-sold an investment bond by Basset Gold Limited (“BG Ltd”) an appointed representative of Gallium Fund Solutions Limited (“Gallium”) because it carried high risk and the information relating to it was misleading. Miss K is using a repre... (5 pages)View decision -
Decision Reference DRN-3975355
21 Feb 2023 BUPA Insurance Limited UpheldInsuranceDRN-3975355 The complaint Ms L complains about BUPA Insurance Limited’s assessment of her dental insurance claim. What happened Ms L is covered by her employer’s dental insurance policy. She made a claim after having composite bonds. Bupa limited the payment to £350 as this was the maximum... (3 pages)View decision -
Decision Reference DRN-3978327
21 Feb 2023 BUPA Insurance Limited UpheldInsuranceDRN-3978327 The complaint Mr H complains about how BUPA Insurance Limited handled pre-authorisation for treatment under his private health insurance policy. What happened Mr H held a private health insurance policy with BUPA, provided by his employer. The policy ended on 31 December 2022. ... (3 pages)View decision -
Decision Reference DRN-3972690
21 Feb 2023 QBE UK Limited UpheldInsuranceDRN-3972690 The complaint A company that I’ll refer to as T has complained that QBE UK Limited unfairly declined to pay for more than one business interruption insurance claim after it was impacted by Covid- 19. Mr N, a director of T, has brought the complaint on T’s behalf through a repre... (9 pages)View decision -
Decision Reference DRN-3856308
21 Feb 2023 Acasta European Insurance Company Limited UpheldInsuranceDRN-3856308 The complaint Mr M complains that Acasta European Insurance Company Limited have unfairly declined the claim he made on his guarantee protection policy. Reference to Acasta will include their representatives. What happened Mr M has a guarantee protection policy with Acasta. Thi... (2 pages)View decision -
Decision Reference DRN-3904942
21 Feb 2023 Covea Insurance plc UpheldInsuranceDRN-3904942 The complaint Mr O complains that, as a tenant under a block policy provided by Covea Insurance plc, it poorly handled a claim for water damage to his flat, and has failed to pay the cost of alternative accommodation (AA). Although the claim was handled by loss adjusters or a c... (3 pages)View decision -
Decision Reference DRN-3977219
21 Feb 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3977219 The complaint Miss L has complained that Casualty & General Insurance Company (Europe) Limited (C&G) increased the premiums for the insurance for her pet dog because she mis-stated the dog’s breed in her application form. References to C&G include its agents and cla... (4 pages)View decision -
Decision Reference DRN-3361823
21 Feb 2023 Ikano Bank AB (publ) UpheldConsumer CreditDRN-3361823 The complaint Mr. K is unhappy with the response of Ikano Bank AB (publ) (Ikano) to a complaint made following a claim under section 75 of the Consumer Credit Act 1974 (“the CCA”). What happened In or around October 2015 Mr K was contacted by a representative of a company I’ll ... (4 pages)View decision
