We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3228103
20 Feb 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-3228103 The complaint Ms R has complained that the delays incurred by ReAssure Limited in making a payment from her pension plan – in the 2021/22 tax year instead of the 2020/21 tax year - has resulted in her paying more tax (£1,390) than she otherwise would have. What happened The inv... (5 pages)View decision -
Decision Reference DRN-3879289
20 Feb 2023 Shawbrook Bank Limited UpheldConsumer CreditDRN-3879289 The complaint Mr R complains that Shawbrook Bank Limited (“Shawbrook”) has rejected the claim he made under sections 75 and 140A of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system he says was misrepresented to him by the supplier. Mr R is represente... (10 pages)View decision -
Decision Reference DRN-3878078
20 Feb 2023 Vitality Health Limited UpheldInsuranceDRN-3878078 The complaint Mr C complains about how Vitality Health Limited dealt with a claim against his private medical insurance plan. Ms J is assisting Mr C in bringing his complaint. Mrs L has provided comments. For ease of reference, I’ll mostly refer to Mr C and will ascribe Ms J an... (5 pages)View decision -
Decision Reference DRN-3976386
20 Feb 2023 Capital One (Europe) plc UpheldBanking and PaymentsDRN-3976386 The complaint Mr N complains Capital One (Europe) plc refused his requests to close his credit card accounts after he told them he had a gambling addiction. What happened Mr N has two credit cards with Capital One. He’s complained because they’ve refused to close his accounts d... (4 pages)View decision -
Decision Reference DRN-3974217
20 Feb 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3974217 The complaint Mr B complains that an unregulated business called Commercial Land and Property Brokers (CL&P) introduced him to Options UK Personal Pensions LLP, (‘Options’, which was trading as Carey Pensions UK LLP at the time of the relevant events) and gave him advice an... (37 pages)View decision -
Decision Reference DRN-3976321
20 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3976321 The complaint Mr C has complained that Barclays Bank UK PLC (“Barclays”) mis-sold him fee-paying Additions, Additions Active and Premier Life packaged accounts in March 2006, November 2008 and May 2009 respectively. Mr C also says that Barclays mis-sold him fee-paying Travel Pl... (4 pages)View decision -
Decision Reference DRN-3965087
20 Feb 2023 Madison CF UK Limited UpheldConsumer CreditDRN-3965087 The complaint Mr B says Madison CF UK Limited, trading as 118 118 Money, irresponsibly lent to him. What happened Mr B took out two instalment loans from 118 118 Money. Loan 1 was for £1,000 over 12 months and was active from 4 February 2018 to 18 January 2019. The monthly repa... (3 pages)View decision -
Decision Reference DRN-3823553
20 Feb 2023 Jelf Insurance Brokers Limited UpheldInsuranceDRN-3823553 The complaint Ms P and Mr V complain that Jelf Insurance Brokers Limited failed to make a claim on their behalf under their Claims Assist policy. This was in connection with a storm claim they had made for their let property under their Commercial Insurance policy. What happene... (4 pages)View decision -
Decision Reference DRN-3638015
20 Feb 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3638015 The complaint Mrs S complains that she is being chased by a third-party debt collector for an outstanding debt Bank of Scotland plc trading as Halifax wrongly sold to it. What happened The details of this complaint are well known to both parties, so I won’t repeat them again he... (2 pages)View decision -
Decision Reference DRN-3975164
20 Feb 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3975164 The complaint Mr T complains about Lloyds Bank PLC’s actions when closing his account. What happened Mr T held an account with Lloyds. In May 2021, they froze the account following a fraud report. Mr T supplied relevant information to Lloyds, and they removed the block. In July... (4 pages)View decision
