We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3860941
21 Dec 2022 ERGO Versicherung Aktiengesellschaft UpheldInsuranceDRN-3860941 The complaint Mr A and Mrs S have complained about the way in which ERGO Versicherung Aktiengesellschaft (“ERGO”) dealt with a claim on their property insurance policy after their home was extensively damaged by fire - and about ERGO refusing to renew the policy while repair wo... (5 pages)View decision -
Decision Reference DRN-3802312
21 Dec 2022 U K Insurance Limited UpheldInsuranceDRN-3802312 The complaint Mr and Mrs M complain about UK Insurance Limited (UKI)’s handling of their claim, under their home insurance policy. What happened Mr and Mrs M had an escape of water at their home. They contacted UKI who carried out repairs. But, as they experienced issues with t... (3 pages)View decision -
Decision Reference DRN-3869681
21 Dec 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3869681 The complaint Mrs D complains Santander UK Plc persistently failed to provide a P60 for tax purposes unless she signs up for their online banking service. What happened Mrs D holds an account with Santander which benefits from receiving interest. She believes it’s a legal requi... (3 pages)View decision -
Decision Reference DRN-3768112
21 Dec 2022 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3768112 The complaint Mr J complains about a three year bond issued by Basset & Gold Plc (“B&G Plc”) he invested into. He says that he was mis-sold this investment as he was told it was “100% asset backed” and that his money would be loaned out to multiple companies, not just o... (24 pages)View decision -
Decision Reference DRN-3856819
21 Dec 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3856819 The complaint Mr B and Mr B complain that Royal & Sun Alliance Insurance Limited declined a claim and voided their home insurance policy. What happened Mr B and Mr B had a home insurance policy underwritten by RSA, which covered their home and its contents. They bought the ... (3 pages)View decision -
Decision Reference DRN-3861484
21 Dec 2022 Great Lakes Insurance SE UpheldInsuranceDRN-3861484 The complaint Mr S is unhappy with the level of assistance and service provided by Great Lakes Insurance SE (Great Lakes) when he fell ill while he was abroad. What happened Mr S had an annual travel insurance policy which started on 31 October 2021 and ended on 30 October 2022... (4 pages)View decision -
Decision Reference DRN-3446360
21 Dec 2022 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-3446360 The complaint Mr W complains about the advice he received from Future Wealth Management (FWM) when he transferred three existing personal pensions to a Self-Invested Personal Pension (SIPP). His funds were subsequently invested through two different discretionary fund managers ... (12 pages)View decision -
Decision Reference DRN-3652696
21 Dec 2022 Bank of Scotland Plc UpheldMortgagesDRN-3652696 The complaint Ms C complains that Bank of Scotland plc (“BoS”) failed to properly and promptly process a transfer of title in relation to a commercial mortgage she held. She would like it to cover her financial losses that resulted from the delay. What happened Prior to May 201... (4 pages)View decision -
Decision Reference DRN-3732909
21 Dec 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3732909 The complaint Mr W complains about the way Admiral Insurance (Gibraltar) Limited (“Admiral”) have handled a claim on his home insurance policy. What happened The circumstances of this complaint are well know to both parties and largely not in dispute, so I’ll only summarise the... (2 pages)View decision -
Decision Reference DRN-3596263
21 Dec 2022 RCI Financial Services Limited UpheldConsumer CreditDRN-3596263 The complaint Mrs C complains that she has been charged for excess mileage when her agreement with RCI Financial Services Limited (“RCI”) was voluntary terminated. Mrs C has been represented. But for clarity, I’ve only referred to her throughout this decision. What happened In ... (6 pages)View decision
