We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3961483
20 Feb 2023 Home Retail Group Card Services Limited UpheldConsumer CreditDRN-3961483 The complaint Mr M has experienced a number of problems in his dealings with Home Retail Group Card Services Ltd trading as Argos Card Services (Argos). What happened Mr M has an Argos credit card and made his monthly payments to it using an app on his mobile phone. He received... (3 pages)View decision -
Decision Reference DRN-3886185
20 Feb 2023 Barclays Bank UK PLC UpheldMortgagesDRN-3886185 The complaint Mr L complains that Barclays Bank UK PLC has wrongly increased the balance due on his mortgage after he ported it in April 2022. What happened Mr L had a mortgage with Barclays. He was selling his property and buying another one in April 2022 and porting over his ... (2 pages)View decision -
Decision Reference DRN-3975068
20 Feb 2023 Topaz Finance Limited UpheldMortgagesDRN-3975068 The complaint Ms M has complained about fees and charges applied to her mortgage account by Topaz Finance Limited trading as Heliodor Mortgages, and referred to here as Topaz. Ms M is also unhappy at the way Topaz has communicated with her. On 13 February 2023 I issued a decisi... (3 pages)View decision -
Decision Reference DRN-3970122
20 Feb 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3970122 The complaint Mr W complains that Moneybarn No. 1 Limited (Moneybarn) provided him with a car which he doesn’t believe was of satisfactory quality. What happened The full details of this complaint are well known to both parties, so I won’t repeat them here. Instea... (5 pages)View decision -
Decision Reference DRN-3624768
20 Feb 2023 Grosvenor Wealth Management Limited UpheldPensions and AnnuitiesDRN-3624768 The complaint Mr C complains about Grosvenor Wealth Management Limited’s (GWM) advice in connection with transferring the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for him... (9 pages)View decision -
Decision Reference DRN-3971675
20 Feb 2023 Everyday Lending Limited UpheldConsumer CreditDRN-3971675 Complaint Mrs A has complained about a loan Everyday Lending Limited (trading as “Everyday Loans”) provided to her. She says the loan was unaffordable and led to her having to go into a payment plan. Background Everyday Loans provided Mrs A with a loan for £2,500.00 in January ... (3 pages)View decision -
Decision Reference DRN-3829834
19 Feb 2023 Financial Administration Services Limited UpheldInvestmentsDRN-3829834 The complaint Mr G complains Financial Administration Services Limited (“Fidelity”) didn’t do enough to tell him that a fund he held was closing and his holdings in it sold. He seeks redress for loss of growth on the resulting cash and for loss of tax benefits. Background Fidel... (3 pages)View decision -
Decision Reference DRN-4558303
19 Feb 2023 Aston Lark Limited UpheldInsuranceThe complaint Mr C has complained that Aston Lark Limited failed to obtain him a home insurance policy at a suitable price over a number of renewals. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute,... (2 pages)View decision -
Decision Reference DRN-3901045
18 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3901045 The complaint Mr and Mrs K complain that Barclays Bank UK PLC added a debt marker to their account. What happened Mr K says he was unable to renew his Barclays travel insurance due to a debt marker applied to a mortgage account. He says that must have affected his credit rating... (2 pages)View decision -
Decision Reference DRN-3904227
18 Feb 2023 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-3904227 The complaint Mr and Mrs R complain that The Royal Bank of Scotland Plc (RBS) incorrectly changed a direct debit. What happened Mr R says he set up a golf society account in 2015 and told RBS the money in it should be separate to his account. He says in May 2021 a direct debit ... (2 pages)View decision
