We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3842808
17 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3842808 The complaint Mrs V complains Gallium Fund Solutions Limited (“Gallium”) are responsible for money she lost on a high-risk investment that she believes shouldn’t have been sold to her. What happened Mrs V was sold her bond – a three-year fixed monthly income IFISA bond – in Jul... (5 pages)View decision -
Decision Reference DRN-3972378
17 Feb 2023 Starling Bank Limited UpheldBanking and PaymentsDRN-3972378 The complaint Ms P and Mr T complain that Starling Bank Limited closed their account without providing them notice of closure. What happened Ms P and Mr T had a personal joint bank account which they were actively using with Starling. On 28 January 2022, they said Starling clos... (3 pages)View decision -
Decision Reference DRN-3953208
17 Feb 2023 Aviva Insurance Limited UpheldInsuranceDRN-3953208 The complaint A club that I’ll refer to as F has complained that Aviva Insurance Limited only paid for one period of loss following its business interruption insurance claim for multiple periods of closure. Mr J has brought the complaint on F’s behalf. What happened F held busi... (6 pages)View decision -
Decision Reference DRN-3889458
17 Feb 2023 Allianz Insurance Plc UpheldInsuranceDRN-3889458 The complaint Mr K complains about Allianz Insurance PLC (Allianz) who declined his claim under his home insurance policy. What happened Mr K said that he owned his property for several years without any major structural defects. In 2014, there was a storm that caused damage to... (3 pages)View decision -
Decision Reference DRN-3947390
17 Feb 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3947390 The complaint Mr K is a sole trader. He complains that Lloyds Bank Plc didn’t transfer some accounts as he expected, which impacted his business. What happened Mr K told us: He had previously opened several executor accounts with Lloyds. He would make an appointment in branch,... (6 pages)View decision -
Decision Reference DRN-3735500
17 Feb 2023 Hiscox Insurance Company Limited UpheldInsuranceDRN-3735500 The complaint Mr and Mrs I complain about Hiscox Insurance Company Limited’s handling of their buildings insurance claim. All references to Hiscox also include its appointed agents. What happened The details of this complaint are well known to both parties, so I won’t repeat th... (3 pages)View decision -
Decision Reference DRN-3805002
17 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3805002 The complaint Ms N complains to Gallium Fund Solutions Limited (“Gallium”) about two bonds issued by Basset & Gold Plc (“B&G plc”) which she invested into in 2017. She says she was wrongly told her investments were protected by the Financial Services Compensation Scheme... (6 pages)View decision -
Decision Reference DRN-3794575
17 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3794575 The complaint Mr N complains about two investments he made in 2017 with Gallium Fund Solutions Limited (“Gallium”). He says he was mis-sold the investments as he was led to believe they were secure. He also said the investments were too risky for him. What happened The B&G ... (5 pages)View decision -
Decision Reference DRN-3972717
17 Feb 2023 Santander UK Plc UpheldBanking and PaymentsDRN-3972717 The complaint Mr Z is unhappy with the service provided by Santander UK Plc when administering his accounts. What happened The background to this complaint is well known to both Mr Z and Santander - as this dispute has been ongoing for some time. In my decision I won’t repeat w... (6 pages)View decision -
Decision Reference DRN-3866690
17 Feb 2023 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-3866690 The complaint Mr F complains about how Accredited Insurance (Europe) Ltd handled a claim he made following a water leak. What happened In July 2021, Mr F had an escape of water in his downstairs cloakroom. The leak was fixed a couple of days later, but water had seeped into the... (3 pages)View decision
