We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
-
Decision Reference DRN-3905220
15 Feb 2023 Ageas Insurance Limited UpheldInsuranceDRN-3905220 The complaint Ms S complains about how Ageas Insurance Limited (Ageas) dealt with a claim under her home insurance policy for damage to her property caused by bad weather. Ageas use agents to administer the policy and to assess claims. Reference to Ageas includes these agents.... (6 pages)View decision -
Decision Reference DRN-3883551
15 Feb 2023 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-3883551 The complaint Mr L complains that The Royal Bank of Scotland Plc (RBS) allowed his new debit card details to be passed to a third-party insurance company without his authority. What happened The details of this complaint are well known to both parties, so I won’t repeat them he... (3 pages)View decision -
Decision Reference DRN-3968419
15 Feb 2023 Lowell Financial Ltd UpheldConsumer CreditDRN-3968419 The complaint Failed to send him appropriate evidence to say they’d taken over the debts, and have used his data illegally Are contacting him, as he’s got disputes over the two accounts they’ve purchased, and says they’re bullying and victimising him by affecting his health w... (8 pages)View decision -
Decision Reference DRN-3894947
15 Feb 2023 Barclays Bank UK PLC UpheldMortgagesDRN-3894947 The complaint Ms A is unhappy with the way Barclays Bank UK PLC has handled her re-mortgage application. After encountering many difficulties over a number of years, she was told the re- mortgage was finally going to go through, only to then be told it couldn’t due to a legal i... (6 pages)View decision -
Decision Reference DRN-3966016
15 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3966016 Complaint Mrs C complains about a three year bond issued by Basset & Gold Plc (“B&G plc”) she invested into. She says the bond was mis-sold to her, and mismanaged. Background The B&G Plc Bond Mrs C invested in a B&G Plc Compounding High Yield IFISA Bond (3 years... (23 pages)View decision -
Decision Reference DRN-3896326
15 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3896326 The complaint Mr G is unhappy that Barclays Bank UK PLC charged two monthly payments for a travel pack he’d previously cancelled. What happened Mr G had a travel pack on his Barclays account for which he paid a subscription of £18 per month. Mr G cancelled the travel pack, but ... (2 pages)View decision -
Decision Reference DRN-3950776
15 Feb 2023 Aviva Life & Pensions UK Limited UpheldInsuranceDRN-3950776 The complaint Mr B is unhappy Aviva Life & Pensions UK Limited (Aviva) declined a claim on an income protection policy. What happened Mr B was a partner in a Law firm and had an income protection policy through his partnership. The policy was underwritten by Aviva. He has a... (6 pages)View decision -
Decision Reference DRN-3964338
15 Feb 2023 Great Lakes Insurance SE UpheldInsuranceDRN-3964338 The complaint Mr and Mrs U are unhappy with how Great Lakes Insurance SE (Great Lakes) has handled their travel insurance claim. They’re unhappy with the delays and service they’ve received. Any reference to Great Lakes includes all its agents. What happened Mr and Mrs U took o... (2 pages)View decision -
Decision Reference DRN-3842749
15 Feb 2023 Zurich Insurance PLC UpheldInsuranceDRN-3842749 The complaint Mr and Mrs S complain that Zurich Insurance PLC avoided his home insurance policy following a claim for fire damage. Mr and Mrs S have been represented by a third party at points throughout the claim, however for ease of reading all references to Mr and Mrs S incl... (3 pages)View decision -
Decision Reference DRN-3952050
15 Feb 2023 Everyday Lending Limited UpheldConsumer CreditDRN-3952050 The complaint Mr H complains that Everyday Lending Limited trading as Everyday Loans lent him an unaffordable loan. What happened Everyday Loans lent Mr H one loan in July 2019, the loan was for £2,100 to be repaid in 24 monthly instalments of £197. Mr H has fully repaid the lo... (2 pages)View decision
