We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
-
Decision Reference DRN-3828652
15 Feb 2023 Elevate Portfolio Services Limited UpheldInvestmentsDRN-3828652 The complaint Mr S complains that Elevate Portfolio Services Limited, trading as AXA Self Investor (“Elevate”) caused delays in the transfer of his ISA to another provider. He says when he called Elevate it had no record of a transfer, even though it had been requested. He said... (3 pages)View decision -
Decision Reference DRN-3964809
15 Feb 2023 Society of Lloyd's UpheldInsuranceDRN-3964809 The complaint Mr and Mrs X have complained about the settlement offered by Society of Lloyd’s in settlement of their business interruption insurance claim. What happened Mr and Mrs X run a guesthouse. They made a claim to Lloyd’s in March 2020 after the business was affected by... (5 pages)View decision -
Decision Reference DRN-3922964
15 Feb 2023 A Shade Greener (Boilers) Llp UpheldConsumer CreditDRN-3922964 The complaint Mr and Mrs L complain about the quality of services they purchased using credit provided by A Shade Greener (Boilers) LLP trading as Everlasting Boilers (“ASG”). What happened In May 2014 Mr and Mrs L entered into a finance agreement with ASG under which it agreed... (5 pages)View decision -
Decision Reference DRN-3579159
15 Feb 2023 WPS ADVISORY Ltd UpheldPensions and AnnuitiesDRN-3579159 The complaint Miss B complains that her advisers, WPS ADVISORY Ltd (WPS), made errors and caused delays in the transfer of her defined-benefit (DB) occupational pension scheme to a personal pension (PP). What happened As the events are well known to both parties, I’ll only set ... (4 pages)View decision -
Decision Reference DRN-3739378
15 Feb 2023 Quilter Financial Limited UpheldPensions and AnnuitiesDRN-3739378 The complaint Mrs W is unhappy she’s been charged £2,658.38 for advice from an adviser with Alexander House Financial Planning Limited (Alexander House) when she didn’t accept the recommendations. Alexander House is an appointed representative of Quilter Financial Limited (Quil... (5 pages)View decision -
Decision Reference DRN-3775019
15 Feb 2023 Cumberland Building Society UpheldBanking and PaymentsDRN-3775019 The complaint Mr M complains that Cumberland Building Society did not do enough to protect him from the financial harm caused by an investment scam company. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief over... (4 pages)View decision -
Decision Reference DRN-3966576
14 Feb 2023 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-3966576 The complaint Mr M complains that he was misled into buying a holiday product with a promise that his existing arrangements would be cancelled. Because he paid in part using his credit card, issued by The Co-operative Bank Plc (“the Bank”), he says that, under section 75(1) of ... (6 pages)View decision -
Decision Reference DRN-3801771
14 Feb 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3801771 The complaint Mrs M complains that when she claimed for her dog’s treatment for Gastric Dilatation and Volvulus (GDV) Casualty & General Insurance Company (Europe) Ltd declined her claim, and added an exclusion to her policy in respect of all claims related to the digestive... (3 pages)View decision -
Decision Reference DRN-3946393
14 Feb 2023 U K Insurance Limited UpheldInsuranceDRN-3946393 The complaint Mr A and Miss M complain about their home emergency policy with UK Insurance Limited, trading as Churchill Home Insurance (‘UKI’). UKI are the underwriters (insurers) of this policy. Part of this complaint concerns the actions of their appointed agents. As UKI hav... (3 pages)View decision -
Decision Reference DRN-3804850
14 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3804850 The complaint Mrs P complains Gallium Fund Solutions Limited (“Gallium”) are responsible for the mis-sale of four bonds to her. What happened The bonds All the bonds were sold to Mrs P in 2017. Three were three-year fixed monthly income IFISA bonds. They started in April, May a... (6 pages)View decision
