We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3903049
14 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3903049 The complaint Mrs C complains that Barclays Bank UK PLC won’t refund money she lost when she was the victim of a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In 2021 Mrs C was the victim of a ... (5 pages)View decision -
Decision Reference DRN-3957207
14 Feb 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3957207 The complaint Mr M is complaining that Tesco Personal Finance PLC hasn’t refunded an amount he paid on his Tesco credit card for a motorcycle tour. What happened Mr M bought a motorcycle excursion to travel around America in April 2020. The excursion was arranged by a third-par... (6 pages)View decision -
Decision Reference DRN-3958451
14 Feb 2023 Oakwood Homeloans Limited UpheldMortgagesDRN-3958451 The complaint Mr E complains that he hasn’t any information about the sale of his property by Oakwood Homeloans Limited in 2010 which produced a mortgage shortfall. Mr E is also concerned about different outstanding balances he’s been given by the solicitors for Oakwood. What h... (4 pages)View decision -
Decision Reference DRN-3964751
14 Feb 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3964751 The complaint Mr J complains Bank of Scotland plc trading as Halifax are continuing to send him bill payment reminders for his credit card when he’s asked them not to. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve... (4 pages)View decision -
Decision Reference DRN-3955787
14 Feb 2023 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-3955787 The complaint Mrs B is unhappy about the delays and poor service she experienced after claiming under the home insurance policy she had with Lloyds Bank General Insurance Limited (LBG). She seeks compensation. What happened In February 2022, Mrs B had a leak which damaged her k... (4 pages)View decision -
Decision Reference DRN-3922519
14 Feb 2023 MBNA Limited UpheldBanking and PaymentsDRN-3922519 The complaint Miss F complains that MBNA Limited closed her credit card account without telling her. What happened In August 2021, MBNA wrote to Miss F letting her know that her credit card account was part of their “use it or lose it” scheme. They explained that Miss F either ... (2 pages)View decision -
Decision Reference DRN-3655987
14 Feb 2023 D C Financial Limited UpheldPensions and AnnuitiesDRN-3655987 The complaint Mr C complains about the advice given by D C Financial Limited (‘DCFL’) to transfer the benefits he held in the British Steel Pension Scheme (‘BSPS’) to a self-invested personal pension (‘SIPP’). The BSPS was a defined benefit (‘DB’) occupational pension scheme. H... (12 pages)View decision -
Decision Reference DRN-3964342
14 Feb 2023 Target Servicing Limited UpheldMortgagesDRN-3964342 The complaint Mrs H and Mr M are unhappy with the delays caused by Target Servicing Limited’s errors when they attempted to redeem part of their Armed Forces Home Ownership Scheme (AFHOS) loan. What happened Mrs H and Mr M have raised various concerns that they had with Target ... (6 pages)View decision -
Decision Reference DRN-3963913
14 Feb 2023 Virgin Media Mobile Finance Limited UpheldConsumer CreditDRN-3963913 The complaint Mr R has complained about the way Virgin Media Mobile Finance Limited (VMMF) dealt with him regarding a fixed sum loan agreement he’d taken out to buy a phone. What happened Mr R bought a phone for £432 using a two-year fixed sum loan agreement with VMMF in 2017. ... (5 pages)View decision -
Decision Reference DRN-3938562
14 Feb 2023 Domestic & General Insurance Plc UpheldInsuranceDRN-3938562 The complaint Mr J and Miss J complain about Domestic & General Insurance Plc (DGI) and the upgrade fee they’ve had to pay to replace their gas hob with a suitable alternative. For ease of reference, I will refer to the comments made, and actions taken, by both Mr J and Mis... (4 pages)View decision