We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121074 results
-
Decision Reference DRN-5271826
24 Feb 2025 Wakam UpheldInsuranceDRN-5271826 The complaint Miss H complains that Wakam unfairly cancelled her policy and limited a claim to a proportional settlement, under her home buildings insurance policy. What happened Miss H contacted Wakam to make a claim for an escape of water. Shortly afterwards it contacted h... (4 pages)View decision -
Decision Reference DRN-5350257
24 Feb 2025 Shawbrook Bank Limited UpheldBanking and PaymentsDRN-5350257 The complaint Mr F complains about the service provided by Shawbrook Bank Limited when he opened an online savings account with it in August 2024. Mr F’s account was never funded, and has since been closed. What happened Mr F told us he had opened a new savings account with ... (5 pages)View decision -
Decision Reference DRN-5184909
24 Feb 2025 Skipton Building Society UpheldBanking and PaymentsDRN-5184909 The complaint Miss B is unhappy with Skipton Building Society. Miss B wanted to transfer an ISA from another bank “M” to Skipton. Miss B contacted Skipton on 20 October 2022. She was told the transfer would take seven working days and she was looking to complete on 22 Novemb... (7 pages)View decision -
Decision Reference DRN-5161330
24 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5161330 The complaint Mr C complains that Carey Pensions UK LLP (‘Carey’) – now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease – shouldn’t have accepted his Self- Invested Personal Pension (‘SIPP’) and investment application from an unregulated ... (39 pages)View decision -
Decision Reference DRN-5048732
24 Feb 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5048732 The complaint Mr J is unhappy with the service he’s received from Barclays Bank UK Plc (Barclays) in relation to two payments he attempted to make from his current account and a subsequent Subject Access Request (SAR). What happened In June 2024 Mr J attempted to make a lar... (7 pages)View decision -
Decision Reference DRN-5351612
24 Feb 2025 N.I.I.B. Group Limited UpheldConsumer CreditDRN-5351612 The complaint Mr G complains that a car he acquired through a hire purchase agreement financed by N.I.I.B Group Limited trading as Northridge Finance (‘Northridge’) is of unsatisfactory quality. What happened In December 2022, Mr G took out a hire purchase agreement to fina... (6 pages)View decision -
Decision Reference DRN-5292881
24 Feb 2025 Kroo Bank Ltd UpheldBanking and PaymentsDRN-5292881 The complaint Mr D complains that Kroo Bank Ltd blocked his account without good reason and has not returned to him the funds held in it. What happened In January 2024 Kroo Bank placed a block on Mr D’s account with it. He says that this meant that direct debits were not pai... (2 pages)View decision -
Decision Reference DRN-5315215
24 Feb 2025 Watford Insurance Company Europe Limited UpheldInsuranceDRN-5315215 The complaint Mr O is unhappy with the service provided by Watford Insurance Company Europe Limited (Watford) following a claim he made on his car insurance policy. What happened Mr O held car insurance through Watford. The policy booklet explained in the event of a theft c... (3 pages)View decision -
Decision Reference DRN-5351174
24 Feb 2025 Nationwide Building Society UpheldBanking and PaymentsDRN-5351174 The complaint Mr I complains Nationwide Building Society (NBS) provided him with incorrect information about how to apply for an Individual Savings Account (ISA) transfer, meaning he couldn’t complete the transfer and had to use another provider, causing him financial loss. ... (7 pages)View decision -
Decision Reference DRN-5350316
24 Feb 2025 Legal and General Assurance Society Limited UpheldInsuranceDRN-5350316 The complaint Mr and Mrs S are unhappy that Legal and General Assurance Society Limited (L&G) declined a retrospective claim for the critical illness benefit under their joint life and critical illness insurance policy. What happened I issued my provisional decision in J... (4 pages)View decision
