We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-5277283
25 Feb 2025 Avantia Insurance Limited UpheldInsuranceDRN-5277283 The complaint Mrs and Mr O complain that Avantia Insurance Limited (Avantia) unfairly declined to settle a claim on their home insurance policy. References to Mrs O or Mr O, will include the other. What happened Mr O accidently damaged his prestigious watch whilst on holid... (3 pages)View decision -
Decision Reference DRN-5339171
25 Feb 2025 U K Insurance Limited UpheldInsuranceDRN-5339171 The complaint L, a limited company, complains U K Insurance Limited’s handling of a motor insurance incident led it to having a CCJ registered against it. L is being represented in bringing this complaint by its director, Mr H. I’ve referred to both L and Mr H at points in t... (3 pages)View decision -
Decision Reference DRN-5353817
25 Feb 2025 China Taiping Insurance (UK) Co Ltd UpheldInsuranceDRN-5353817 The complaint Mrs L is unhappy with the repairs China Taiping Insurance (UK) Co Ltd (China Taiping) completed on her home after she made a claim under her building’s insurance policy. Any references to China Taiping also include its agents. What happened Mrs L’s home was b... (6 pages)View decision -
Decision Reference DRN-5252844
25 Feb 2025 Metro Bank PLC UpheldBanking and PaymentsDRN-5252844 The complaint Mr R has complained Metro Bank PLC lodged a fraud-related marker on the industry fraud database, CIFAS, in his name. What happened Mr R opened an account with Metro in August 20217. In October 2023 Mr R was asked to explain two credits of £700 and £800 that had... (2 pages)View decision -
Decision Reference DRN-5184933
25 Feb 2025 RBS Collective Investment Funds Limited UpheldInvestmentsDRN-5184933 The complaint Ms P complains RBS Collective Investment Funds Limited (‘RCIF’) caused her financial loss by delaying a withdrawal from her stocks and shares ISA. What happened Ms P has a stocks and shares ISA with RCIF which she says was opened in 2009. She called RCIF on 15... (4 pages)View decision -
Decision Reference DRN-5335232
25 Feb 2025 MBNA Limited UpheldBanking and PaymentsDRN-5335232 The complaint Mr G complains that MBNA Limited provided him with a credit card account he couldn’t afford. Mr G says MBNA also increased his credit limit twice and he was unable to afford these. What happened I issued a provisional decision on this complaint in January 2025... (3 pages)View decision -
Decision Reference DRN-4844573
25 Feb 2025 Advantage Finance Ltd UpheldConsumer CreditDRN-4844573 The complaint Mr N complains about a car supplied to him using a hire purchase agreement taken out with Advantage Finance Ltd (“Advantage”). What happened In June 2023, Mr N acquired a used car using a hire purchase agreement with Advantage. The car was around six years old... (5 pages)View decision -
Decision Reference DRN-5352383
25 Feb 2025 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-5352383 The complaint Mr M has complained about a transfer of his Scottish Widows Limited personal pension to an occupational pension scheme in July 2014. Mr M subsequently used some of the funds from his occupational scheme to pay HMRC demands and some other costs. At that time tho... (11 pages)View decision -
Decision Reference DRN-5302464
25 Feb 2025 Starling Bank Limited UpheldBanking and PaymentsDRN-5302464 The complaint Mr H, who is represented by Miss M, complains that Starling Bank Limited failed to properly pursue his chargeback request. What happened Mr H bought a VIP ticket for a concert from the merchant at a cost of £1,993.95. When he got to the venue he was refused ent... (2 pages)View decision -
Decision Reference DRN-5353632
25 Feb 2025 Blue Motor Finance Ltd UpheldConsumer CreditDRN-5353632 The complaint Miss I complains about the satisfactory quality of a car supplied to her using a hire purchase agreement with Blue Motor Finance Ltd (“BMFL”). What happened In October 2023, Miss I acquired a used car using a hire purchase agreement with BMFL. The sales invoic... (8 pages)View decision
