We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-5222196
21 Feb 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5222196 The complaint Miss M complains that Santander UK Plc won’t refund the money she lost when she was the victim of what she feels was a scam. What happened In June 2020, Miss M was told about an opportunity to invest in a company she had invested with before, which leased cars... (6 pages)View decision -
Decision Reference DRN-5331403
21 Feb 2025 National Westminster Bank Plc UpheldConsumer CreditDRN-5331403 The complaint Mr E has complained that National Westminster Bank Plc (“NatWest”) gave him loans between 2020 and 2023 which shouldn’t have been granted due to the increasing size of the loans, the interest applied to each loan as well as his other external debts. What happe... (7 pages)View decision -
Decision Reference DRN-5301207
21 Feb 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5301207 The complaint Mr A complains that Santander UK Plc won’t refund the money he lost when he was the victim of what he feels was a scam. What happened At some point prior to 2019, Mr A says he heard an advert on the radio about an opportunity to invest in a company which lease... (6 pages)View decision -
Decision Reference DRN-5288118
21 Feb 2025 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5288118 The complaint Mr A complains that Bank of Scotland plc, trading as Halifax, won’t refund the money he lost when he was the victim of what he feels was a scam. What happened At some point prior to 2019, Mr A says he heard an advert on the radio about an opportunity to invest... (6 pages)View decision -
Decision Reference DRN-4992580
20 Feb 2025 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4992580 Complaint Ms A says that BMW Financial Services (GB) Limited (trading as “Alphera” Financial Services) unfairly terminated her hire-purchase agreement. Background In October 2022, Alphera provided Ms A with finance for a used car. The cash price of the vehicle was £52,000.0... (4 pages)View decision -
Decision Reference DRN-5335330
20 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5335330 The complaint Mr R complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). He says Options shouldn’t have accepted business fro... (42 pages)View decision -
Decision Reference DRN-5134251
20 Feb 2025 Startline Motor Finance Limited UpheldConsumer CreditDRN-5134251 The complaint Miss W is unhappy that a car supplied to her under a hire purchase agreement with Startline Motor Finance Limited was of an unsatisfactory quality. What happened In February 2023, Miss W was supplied with a used car through a hire purchase agreement with Start... (4 pages)View decision -
Decision Reference DRN-5286150
20 Feb 2025 Refundee Limited UpheldClaims ManagementDRN-5286150 The complaint Mr G complains as a director of F, a limited company, about the service he received from Refundee Limited while representing him in complaints to do with a scam. What happened In mid-2023, Mr G engaged the services of Refundee after becoming a victim of an Auth... (3 pages)View decision -
Decision Reference DRN-4985564
20 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4985564 Complaint Ms H is unhappy that Revolut Ltd didn’t refund her losses after she fell victim to a scam. Background In December 2022, Ms H began researching different investment opportunities. She says she filled out several enquiry forms with various companies. Subsequently, sh... (8 pages)View decision -
Decision Reference DRN-5303177
20 Feb 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5303177 The complaint Mrs A complains that Monzo Bank Ltd did not refund a series of payments she lost to a scam. What happened Mrs A was contacted via a messaging app about a job opportunity that was fully remote and flexible. Mrs A would take part in online marketing with the end ... (3 pages)View decision
