We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
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Decision Reference DRN-5559795
29 May 2025 Vanquis Bank Limited UpheldBanking and PaymentsDRN-5559795 The complaint Miss A complains that Vanquis Bank Limited (‘Vanquis’) misinformed her regarding her credit card account, and set up a direct debit to collect her minimum payments too late. Miss A’s unhappy that this resulted in negative information being recorded on her cred... (3 pages)View decision -
Decision Reference DRN-5590357
29 May 2025 Capquest Debt Recovery Limited UpheldConsumer CreditDRN-5590357 The complaint Mr S is unhappy with how Capquest Debt Recovery Limited (Capquest) have engaged with him about an outstanding credit card debt of £7,312.66. What happened I issued my provisional decision to both parties explaining why I thought Mr S’s complaint should be uphe... (6 pages)View decision -
Decision Reference DRN-5588560
29 May 2025 Perspective (North East) Limited UpheldInvestmentsDRN-5588560 The complaint Mr and Mrs V complain that Perspective (North East) Limited (“Perspective”) didn’t give them clear information about the tax treatment of the investments it recommended to them. They say, as a result, they have incurred capital gains tax (CGT). They want Perspe... (8 pages)View decision -
Decision Reference DRN-5439094
29 May 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5439094 The complaint Mr W complains that Santander UK Plc did not reimburse the £50,000 he lost to a scam. What happened Mr W was interested in investing and a friend and business colleague of his introduced him to an investment opportunity with a company I’ll refer to as ‘V’. Thi... (4 pages)View decision -
Decision Reference DRN-5590030
29 May 2025 Takepayments Limited UpheldBanking and PaymentsDRN-5590030 The complaint Mr D, a sole trader, complains that he has been overcharged on fees associated with plastic card transactions. He holds Takepayments Limited responsible. What happened In October 2023, Mr D wanted his new business to be able to take card payments. He received ... (4 pages)View decision -
Decision Reference DRN-5590071
29 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5590071 The complaint Mr H complains that Revolut Ltd won’t refund money he lost when he fell victim to a cryptocurrency investment scam. Mr H is being represented by solicitors in this complaint. What happened In early 2023, Mr H came across a firm, “T”, which promoted itself as ... (10 pages)View decision -
Decision Reference DRN-5054800
29 May 2025 Lloyds Bank PLC UpheldBanking and PaymentsThe complaint Mr W complains that Lloyds Bank PLC (’Lloyds’) won’t reimburse the funds he lost when he fell victim to a scam. What happened Mr W says that he had an account with an online lottery platform I’ll refer to in this decision as G. He received a call from someone who purported to... (5 pages)View decision -
Decision Reference DRN-5591950
29 May 2025 Revolut Ltd UpheldBanking and PaymentsThe complaint Mrs S complains that Revolut Ltd (‘Revolut’) won’t reimburse the money she lost when she fell victim to a scam. What happened Mrs S says that she saw a celebrity endorsed advert on social media about an investment opportunity. She clicked a link and shortly afterwards she rec... (8 pages)View decision -
Decision Reference DRN-5334374
29 May 2025 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5334374 The complaint Mr B has complained that Bank of Scotland plc trading as Halifax failed to monitor his account usage and identify was over reliant on his overdraft. What happened On 7 December 2018 Halifax agreed a £250 overdraft limit. Between this point and early April 2019 ... (2 pages)View decision -
Decision Reference DRN-5067924
29 May 2025 Barclays Bank UK PLC UpheldMortgagesDRN-5067924 The complaint Mr R complains that Barclays Bank UK PLC hasn’t provided him with documents he asked it for in connection with his mortgage, it hasn’t replied to all his correspondence, and it took legal action but its representatives failed to attend the court hearing. What ... (4 pages)View decision
