We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-5335796
17 Feb 2025 Allium Money Limited UpheldConsumer CreditDRN-5335796 The complaint Mr B has complained about the way Allium Money Limited (“Allium”) responded to claims he’d made in relation to an alleged unfair relationship taking into account section 140A (“s.140A”) of the Consumer Credit Act 1974 (the “CCA”). Mr B has been represented in b... (6 pages)View decision -
Decision Reference DRN-4788649
17 Feb 2025 Nationwide Building Society UpheldBanking and PaymentsDRN-4788649 The complaint Mr S complains Nationwide Building Society (“Nationwide”) refuses to refund him for transactions on his account he says he didn’t authorise. What happened The facts of this complaint are well known to both parties, so I won’t repeat them in detail. In short, Mr... (2 pages)View decision -
Decision Reference DRN-5288885
17 Feb 2025 Esure Services Limited UpheldInsuranceDRN-5288885 The complaint Mr T complained that Esure Services Limited trading as Sheila’s Wheel’s didn’t update the motor insurance database (MID) after changing his car. What happened Mr T took out a car insurance policy through Esure in October 2023. Esure also administered the policy... (2 pages)View decision -
Decision Reference DRN-5291267
17 Feb 2025 Skipton Building Society UpheldBanking and PaymentsDRN-5291267 The complaint Mr and Mrs K complain about the service they received from Skipton Building Society What happened Mr and Mrs K held a 15 month fixed rate E-Bond with Skipton which was due to mature in January 2022. For ease and as Mr K is happy for Mrs K to deal with our servi... (9 pages)View decision -
Decision Reference DRN-5220996
17 Feb 2025 Nationwide Building Society UpheldBanking and PaymentsDRN-5220996 The complaint Mrs A is unhappy with Nationwide Building Society. Mrs A asked for her trustee status to be removed from her children’s accounts during the national lockdown. Mrs A was suffering with serious medical issues and undergoing treatment at the time. She was concerne... (5 pages)View decision -
Decision Reference DRN-5336160
17 Feb 2025 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-5336160 The complaint Mr and Mrs S complain that Accredited Insurance (Europe) Ltd (Accredited) declined a claim made under their home insurance policy. What happened Following a period of heavy rainfall in October 2023, Mr and Mrs S discovered water was flooding out from underneat... (4 pages)View decision -
Decision Reference DRN-5328977
17 Feb 2025 esure Insurance Limited UpheldInsuranceDRN-5328977 The complaint Mr P complains about the decision of esure Insurance limited to accept liability on his behalf for a claim made against his motor insurance policy. What happened Mr P was involved in an accident in which his car hit the back of another after it entered his lane... (2 pages)View decision -
Decision Reference DRN-5283817
17 Feb 2025 Nationwide Building Society UpheldMortgagesDRN-5283817 The complaint Miss R and Mr T’s complaint is about a delay caused by Nationwide Building Society in releasing their mortgage funds, which meant their purchase was delayed by several days and made them temporarily homeless. They don’t think that when compensating them, Nation... (3 pages)View decision -
Decision Reference DRN-5335025
17 Feb 2025 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-5335025 The complaint Mr I complains about the amount Red Sands Insurance Company (Europe) Limited pad to settle a claim he made on his motor warranty. Reference to Red Sands includes its agents. What happened Mr I holds a motor warranty with Red Sands. When his vehicle broke down, ... (2 pages)View decision -
Decision Reference DRN-5335466
17 Feb 2025 Blue Motor Finance Ltd UpheldConsumer CreditDRN-5335466 The complaint Miss G is complaining about the quality of a vehicle supplied to her by Blue Motor Finance Ltd (BMF). What happened In August 2023, Miss G acquired a vehicle via a hire purchase agreement with BMF. She paid a cash deposit of £100 and borrowed £9,030 – the cash ... (5 pages)View decision
