We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-5212240
16 Feb 2025 Haven Insurance Company Limited UpheldInsuranceDRN-5212240 The complaint Mr B complains about the way Haven Insurance Company Limited (“Haven”) has dealt with a claim he made under his motor insurance policy, following a collision involving his vehicle. What happened In August 2022, Mr B’s vehicle was involved in a road traffic acci... (4 pages)View decision -
Decision Reference DRN-5334094
15 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5334094 The complaint Miss A has complained that Revolut Ltd (“Revolut”) failed to protect her from falling victim to a scam. What happened I issued my provisional decision (“PD”) in January 2025 explaining why I was minded to uphold Miss A’s complaint. I gave both parties the oppo... (11 pages)View decision -
Decision Reference DRN-5270573
15 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5270573 The complaint Mr L has complained that Revolut Ltd (“Revolut”) failed to protect him from a cryptocurrency- related investment scam. What happened I issued my provisional decision (PD) on this case in December 2024 explaining that I was intending to uphold Mr L’s complaint.... (11 pages)View decision -
Decision Reference DRN-5334017
15 Feb 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5334017 The complaint Miss B has complained that Wise Payments Limited (“Wise”) failed to protect her from falling victim to a job scam, and hasn’t refunded the money she lost in the scam. What happened I issued a provisional decision (“PD”) in January 2025 explaining why I was min... (6 pages)View decision -
Decision Reference DRN-4897406
14 Feb 2025 IG Trading and Investments Limited UpheldInvestmentsDRN-4897406 The complaint Mr Q complains about incorrect advice he was given in relation to the shares he held with IG Trading and Investments Limited (IG) causing him financial loss. What happened Mr Q purchased shares with IG and contacted them on 16 November 2023 seeking guidance on... (3 pages)View decision -
Decision Reference DRN-5168744
14 Feb 2025 Healthcare Finance Limited UpheldConsumer CreditDRN-5168744 The complaint Mrs W complains about Healthcare Finance Limited’s (HFL) response to her claim brought under section 75 Consumer Credit Act 1974 (s.75) in respect of dental aligner treatment she bought using a fixed sum loan from it. What happened In September 2023 Mrs W bough... (4 pages)View decision -
Decision Reference DRN-5333516
14 Feb 2025 British Gas Insurance Limited UpheldInsuranceDRN-5333516 The complaint Mrs T complains about the service she received from British Gas Insurance Limited under her home emergency insurance policy. She’s also unhappy that it won’t reimburse her after she paid for a third-party engineer to resolve an issue with her central heating. ... (5 pages)View decision -
Decision Reference DRN-5034389
14 Feb 2025 Bede Wealth Management Limited UpheldInvestmentsDRN-5034389 The complaint Mr P complains that Bede Wealth Management Limited sold him an unregulated investment when it shouldn’t have done. What happened Mr P entered into an agreement with MS Wealth Capital Limited (MSWC) through which it agreed to pay him a monthly amount, paying £20... (13 pages)View decision -
Decision Reference DRN-5266599
14 Feb 2025 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-5266599 The complaint Mr P has complained about his home insurer, Lloyds Bank General Insurance Limited because he thinks that, when he made a claim for a flood of sewage water, it didn’t handle the claim well and left him living in the property. What happened Mr P’s home was affe... (2 pages)View decision -
Decision Reference DRN-5333361
14 Feb 2025 Ageas Insurance Limited UpheldInsuranceDRN-5333361 The complaint Mr G has complained about the service he received from Ageas Insurance Limited when he had to make a claim under his European breakdown policy. References to Ageas include all its agents in Europe and UK too. What happened Mr G and his partner and two childre... (8 pages)View decision
