We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3419287
26 May 2022 Calpe Insurance Company Limited UpheldInsuranceDRN-3419287 The complaint Mr S says Calpe Insurance Company Limited unfairly cancelled his motor insurance policy and didn’t pay a claim he made on it, due to fraud. What happened Mr S says he arranged for a mechanic to collect his car on 19 January 2021 to take it to a garage for an MOT a... (3 pages)View decision -
Decision Reference DRN-3248369
26 May 2022 ReAssure Limited UpheldPensions and AnnuitiesDRN-3248369 The complaint Mrs F complains about delays by ReAssure Limited when she wanted to make a lump sum payment into her pension. And it then took a long time for ReAssure to carry out a promised loss assessment. What happened Mrs F contacted ReAssure on 29 October 2020 about making ... (4 pages)View decision -
Decision Reference DRN-3236326
26 May 2022 One Call Insurance Services Limited UpheldInsuranceDRN-3236326 The complaint Mr R is unhappy with the way One Call Insurance Services sold his accident policy. What happened Mr R sourced a home insurance policy online in March 2020. He added accident insurance to that policy and this complaint is focussed on that particular element. Mr R s... (2 pages)View decision -
Decision Reference DRN-3362025
26 May 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3362025 Complaint V, a limited company represented by Mr S, complains that Barclays Bank UK PLC didn’t do more to protect it when it was targeted by a scam. Background The facts of this case are well known to both parties, so I’ll only set them out briefly. V has an account with Barcla... (4 pages)View decision -
Decision Reference DRN-3492935
26 May 2022 Domestic & General Insurance Plc UpheldInsuranceDRN-3492935 The complaint Mr S is unhappy with how Domestic & General Insurance Plc (D&G) handled his claim on his accidental damage policy for a damaged TV. What happened Mr S took out accidental damage cover through D&G in October 2020. In June 2021 he submitted a claim for a... (4 pages)View decision -
Decision Reference DRN-3330758
26 May 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3330758 The complaint Mr M says J D Williams & Company Limited (“J D Williams”) irresponsibly lent to him. He has requested that not only should the interest and late payment charges he paid on the accounts be refunded but he also thinks the debt should be written off. What happene... (3 pages)View decision -
Decision Reference DRN-3453990
26 May 2022 Gain Credit LLC UpheldConsumer CreditDRN-3453990 The complaint Mr C has complained that Gain Credit LLC (trading as Lending Stream) allowed a fraudulent account to be opened in his name. What happened In late 2017, a small short-term loan was taken out in Mr C’s name. Lending Stream received no repayments. They wrote to Mr C ... (3 pages)View decision -
Decision Reference DRN-3472700
26 May 2022 Hyundai Capital UK Limited UpheldConsumer CreditDRN-3472700 The complaint Mr J complains that Hyundai Capital UK Limited trading as Hyundai Finance (Hyundai) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In January 2019, Mr J acquired a used car financed by a conditional sale from Hyun... (3 pages)View decision -
Decision Reference DRN-3366773
26 May 2022 Xbridge Limited UpheldInsuranceDRN-3366773 The complaint Mr S says Xbridge Limited didn’t provide accurate information about a tenant default insurance policy he took out through it. And that led to a subsequent claim he made on the policy being declined. What happened Mr S is a landlord. In July 2016 he took out a ‘Lan... (3 pages)View decision -
Decision Reference DRN-3180207
26 May 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3180207 The complaint Mr K complains that Lloyds Bank PLC won’t refund money he lost when he fell victim to a scam. What happened In July 2020 Mr K fell victim to a scam. Both parties are aware of the circumstances of the complaint, so I won’t repeat them all in great detail here. But ... (8 pages)View decision
