We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
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Decision Reference DRN-5462158
28 May 2025 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-5462158 The complaint Mr T has complained that Aviva Life & Pensions UK Limited (“Aviva”) caused a delay in transferring the value of his two pension plans he held with it to a Self-Invested Personal Pension (“SIPP”). He believes this delay prevented him from making timely inves... (5 pages)View decision -
Decision Reference DRN-5574899
28 May 2025 St James's Place UK plc UpheldPensions and AnnuitiesDRN-5574899 The complaint Mr C complains about the way St James’s Place UK Plc (SJP) handled his request to transfer his SJP pension to a self-invested personal pension (SIPP). What happened Mr C held a pension with SJP. He lives overseas. He decided to transfer his SJP pension to a S... (12 pages)View decision -
Decision Reference DRN-5207616
28 May 2025 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-5207616 The complaint Mr W complains that advice given by a representative of St James’s Place Wealth Management Plc led to him missing out on tax relief on his pension contributions. To put things right he wants compensation of £8,000, and to be able to transfer away without penal... (4 pages)View decision -
Decision Reference DRN-5570270
28 May 2025 Metro Bank PLC UpheldConsumer CreditDRN-5570270 The complaint Mr S complains Metro Bank PLC trading as RateSetter provided him with two unaffordable loans. What happened RateSetter provided two loans for Mr S through its peer to peer (P2P) lending platform. The details of the loans are in the below table: Loan Date Capit... (4 pages)View decision -
Decision Reference DRN-5588358
28 May 2025 Lendable Ltd UpheldConsumer CreditDRN-5588358 The complaint Mr W complains about a car supplied under a hire purchase agreement, provided by Lendable Ltd trading as Autolend (‘Autolend’). What happened Around July 2024 Mr W acquired a used car under a hire purchase agreement with Autolend. The car is listed with a cash... (8 pages)View decision -
Decision Reference DRN-5472801
28 May 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5472801 The complaint Mr H complains that Santander UK Plc didn’t reimburse him after he fell victim to an investment scam. What happened Mr H first heard about this investment opportunity through family members. One of them was investing after hearing about it through their work an... (3 pages)View decision -
Decision Reference DRN-5474543
28 May 2025 Zurich Assurance Ltd UpheldPensions and AnnuitiesDRN-5474543 The complaint Mr C has complained about a transfer of his Zurich Assurance Ltd (‘Zurich’) personal pension to a small self-administered scheme (‘SSAS’) in July 2014. Mr C’s SSAS was subsequently used to invest in overseas hotel fractional ownership with The Resort Group (‘TR... (17 pages)View decision -
Decision Reference DRN-5574911
28 May 2025 St James's Place UK plc UpheldPensions and AnnuitiesDRN-5574911 The complaint Mr B complains about the way St James’s Place UK Plc (SJP) handled his request to transfer his SJP pension to a self-invested personal pension (SIPP). What happened Mr B and his husband both held pensions with SJP. They live overseas. He decided to transfer hi... (11 pages)View decision -
Decision Reference DRN-5498742
28 May 2025 Nelson Insurance Company Ltd UpheldInsuranceDRN-5498742 The complaint Mr R has complained about his car insurer Nelson Insurance Company Ltd because it has declined his claim for his car which he says was damaged in an accident. What happened In April 2024 Mr R made a claim to Nelson for an accident he said had occurred a few d... (2 pages)View decision -
Decision Reference DRN-5465670
28 May 2025 Monzo Bank Ltd UpheldConsumer CreditDRN-5465670 The complaint Miss B complains that Monzo Bank Ltd is unfairly holding her liable for a £6,450.00 loan she says she didn’t apply for. What happened On 21 January 2023, Monzo received an application for a loan using Miss B’s personal details. The loan was approved, and £6,450... (3 pages)View decision
