We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
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Decision Reference DRN-4844573
25 Feb 2025 Advantage Finance Ltd UpheldConsumer CreditDRN-4844573 The complaint Mr N complains about a car supplied to him using a hire purchase agreement taken out with Advantage Finance Ltd (“Advantage”). What happened In June 2023, Mr N acquired a used car using a hire purchase agreement with Advantage. The car was around six years old... (5 pages)View decision -
Decision Reference DRN-5352383
25 Feb 2025 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-5352383 The complaint Mr M has complained about a transfer of his Scottish Widows Limited personal pension to an occupational pension scheme in July 2014. Mr M subsequently used some of the funds from his occupational scheme to pay HMRC demands and some other costs. At that time tho... (11 pages)View decision -
Decision Reference DRN-5302464
25 Feb 2025 Starling Bank Limited UpheldBanking and PaymentsDRN-5302464 The complaint Mr H, who is represented by Miss M, complains that Starling Bank Limited failed to properly pursue his chargeback request. What happened Mr H bought a VIP ticket for a concert from the merchant at a cost of £1,993.95. When he got to the venue he was refused ent... (2 pages)View decision -
Decision Reference DRN-5353632
25 Feb 2025 Blue Motor Finance Ltd UpheldConsumer CreditDRN-5353632 The complaint Miss I complains about the satisfactory quality of a car supplied to her using a hire purchase agreement with Blue Motor Finance Ltd (“BMFL”). What happened In October 2023, Miss I acquired a used car using a hire purchase agreement with BMFL. The sales invoic... (8 pages)View decision -
Decision Reference DRN-5353574
25 Feb 2025 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-5353574 The complaint Mr U complains that Liverpool Victoria Insurance company trading as LV have declined his claim and cancelled his policy due to undeclared modifications on the vehicle. What happened Mr U’s car was deemed a total loss following him driving it into flood water, ... (3 pages)View decision -
Decision Reference DRN-5353565
25 Feb 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5353565 The complaint Mr R complains that Moneybarn No. 1 Limited (“Moneybarn”) supplied him with a car that wasn’t of satisfactory quality at the point of supply. What happened In July 2023, Mr R acquired a used car using a conditional sale agreement with Moneybarn. The purchase p... (6 pages)View decision -
Decision Reference DRN-5058178
25 Feb 2025 AXA XL Insurance Company UK Limited UpheldInsuranceDRN-5058178 The complaint B, a limited company, represented by its directors, has complained about the property’s insurer AXA XL Insurance Company UK Limited. B is complaining that whilst it made a subsidence claim in 2018, the claim and subsidence remain unresolved. What happened In ... (4 pages)View decision -
Decision Reference DRN-5353501
25 Feb 2025 Usay Business Limited UpheldInsuranceDRN-5353501 The complaint Miss B complains that Usay Business Limited trading as Usay Compare mis-sold her a private medical insurance policy. What happened Miss B wanted to take out a private medical insurance policy. Usay recommended a policy which they said was suitable for her. A ra... (2 pages)View decision -
Decision Reference DRN-5353485
25 Feb 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5353485 The complaint Mrs J is unhappy that Santander UK Plc have restricted her accounts. What happened In September 2023, Santander placed restrictions on Mrs J’s accounts because they were concerned about payments that she wanted to make and that she might be falling victim to a... (4 pages)View decision -
Decision Reference DRN-5353343
25 Feb 2025 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-5353343 The complaint Mr N and Mrs S complain about the amount Liverpool Victoria Insurance Company Limited (“LV”) paid for the contents section of a claim made on their home insurance policy. References to LV include its agents. What happened In April 2023 an escape of water in M... (5 pages)View decision
