We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121877 results
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Decision Reference DRN-5331600
14 Feb 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5331600 The complaint Mr D complains that Wise Payments Limited won’t refund the money he lost when he was the victim of a scam. What happened In January 2024, Mr D received a text message from someone who said they were from a recruitment agency and had a potential job for him. An... (3 pages)View decision -
Decision Reference DRN-4935229
14 Feb 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4935229 The complaint Mr C complains that Monzo Bank Ltd (Monzo) is refusing to refund him the amount he lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary. Mr C tells us t... (3 pages)View decision -
Decision Reference DRN-4889588
14 Feb 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4889588 The complaint Miss D is unhappy that Lloyds Bank PLC (“Lloyds”) wont refund her after she fell victim to an investment scam. What happened In August 2020, Miss D was looking for potential investment opportunities. She filled out some forms online and was subsequently contac... (9 pages)View decision -
Decision Reference DRN-5283830
14 Feb 2025 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-5283830 The complaint Mr G is unhappy about the way Volkswagen Financial Services (UK) Limited (VWFS) have managed his finance agreement. What happened Mr G took receipt of a car in August 2020. He financed the deal through a hire purchase agreement with VWFS. VWFS terminated the ag... (3 pages)View decision -
Decision Reference DRN-5229988
14 Feb 2025 Equiniti Financial Services Limited UpheldInvestmentsDRN-5229988 The complaint Mr and Mrs V complain Equiniti Financial Services Limited (EFSL) is preventing them from selling shares they own and have the proceeds paid to their bank account. What happened Mr and Mrs V purchased shares several years ago and held some of them in certificate... (3 pages)View decision -
Decision Reference DRN-4876253
14 Feb 2025 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4876253 The complaint Mr P complains about the quality of a used car he acquired through a hire purchase agreement with N.I.I.B. Group Limited trading as Northridge Finance (‘Northridge’). Mr P says that the car ‘vibrates’ at higher speeds and Northridge has been unable to fix this.... (4 pages)View decision -
Decision Reference DRN-4948257
14 Feb 2025 CMC Spreadbet Plc UpheldInvestmentsDRN-4948257 The complaint Mr G complains that CMC Spreadbet Plc (“CMC”) mishandled a Data Subject Access Request (DSAR) in March 2023. What happened Mr G held a trading account with CMC for several years. He previously made a DSAR to CMC in April 2021, which he said was identical to tha... (2 pages)View decision -
Decision Reference DRN-5329810
14 Feb 2025 Barclays Bank Plc UpheldBanking and PaymentsDRN-5329810 The complaint G, a limited company, has complained about the service it received from Barclays Bank UK PLC trading as Barclaycard. G entered into a contract for the provision of a card terminal and associated services to allow it to take card payments. Barclays provided the ... (4 pages)View decision -
Decision Reference DRN-5285225
13 Feb 2025 Travelers Insurance Company Limited UpheldInsuranceDRN-5285225 The complaint Mrs F complains in her capacity as the sole director of limited company “A”, about Travelers Insurance Company Limited (“Travelers”) and its decision to decline a claim for the partial collapse of a rear boundary wall. Any reference to Travelers in this decisio... (3 pages)View decision -
Decision Reference DRN-5029616
13 Feb 2025 Aldermore Bank Plc UpheldConsumer CreditDRN-5029616 The complaint Mr P complains that a car that was supplied to him under a hire purchase agreement with Aldermore Bank plc was misrepresented to him and wasn’t of satisfactory quality. Mr P is being represented in his complaint by a legal adviser. What happened A used car was ... (4 pages)View decision
