We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121877 results
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Decision Reference DRN-5127459
5 Feb 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5127459 The complaint Mrs H complains that Lloyds Bank PLC won’t refund money she says she lost to an investment scam. What happened In 2016, Mrs H first invested in a company – Buy2Let/Raedex Consortium Ltd (“R”) – which leased cars. In 2019, she made a further set of investments b... (7 pages)View decision -
Decision Reference DRN-5038888
5 Feb 2025 Hyundai Capital UK Limited UpheldConsumer CreditDRN-5038888 The complaint Mr F is unhappy that a car supplied to him under a conditional sale agreement with Hyundai Capital UK Limited was of an unsatisfactory quality. What happened In July 2023, Mr F was supplied with a used car through a conditional sale agreement with Hyundai. He ... (4 pages)View decision -
Decision Reference DRN-5310466
5 Feb 2025 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-5310466 The complaint P, a limited company complains that The Co-operative Bank Plc (Co-operative) blocked its accounts. P’s complaint has been brought to our service by its director, Miss B. What happened The detailed background to this complaint is well known to both parties. As... (6 pages)View decision -
Decision Reference DRN-5131469
5 Feb 2025 Kroo Bank Ltd UpheldBanking and PaymentsDRN-5131469 The complaint Miss B complains Kroo Bank Ltd recorded a misuse of facility marker against her at Cifas, a national fraud database. She doesn’t think it’s treated her fairly. What happened Miss B held an account with Kroo. On 26 June 2021, two payments for £80 and £40 were pa... (3 pages)View decision -
Decision Reference DRN-5305145
5 Feb 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5305145 The complaint Miss W complains that Lloyds Bank PLC (‘Lloyds’) won’t refund money she paid a builder, who hasn’t completed the agreed work. What happened In March 2023, Miss W wanted a builder to fit a new bathroom, windows and doors. She decided to use a builder (who I’ll ... (7 pages)View decision -
Decision Reference DRN-5000092
5 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5000092 The complaint Ms K complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Ms K is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to the parties and has bee... (9 pages)View decision -
Decision Reference DRN-5308861
5 Feb 2025 Project Solar UK Ltd UpheldConsumer CreditDRN-5308861 The complaint Mr Y has complained that Project Solar UK Ltd misled him about the financial benefits he could expect from a solar panel system it sold to him. What happened In November 2023 Mr Y bought a solar panel system (“the system”) from Project Solar using a 126-month ... (3 pages)View decision -
Decision Reference DRN-5298114
5 Feb 2025 Qmetric Group Limited UpheldInsuranceDRN-5298114 The complaint Mr M complains that Qmetric Group Limited trading as Policy Expert (“Policy Expert”) cancelled his policy when it said he’d misrepresented his details when applying for car insurance. What happened Mr M had a car insurance policy through Policy Expert, which is... (4 pages)View decision -
Decision Reference DRN-5307441
5 Feb 2025 Inter Partner Assistance SA UpheldInsuranceDRN-5307441 The complaint Mr G is unhappy with the way in which Inter Partner Assistance SA (IPA) handled a claim made on his travel insurance policy. All reference to IPA includes its medical assistance team. What happened Whilst abroad, on holiday with his family, Mr G was involved ... (7 pages)View decision -
Decision Reference DRN-4666726
5 Feb 2025 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4666726 The complaint Mr I has complained about how Bank of Scotland plc (BOS) handled his chargeback claim. What happened I issued a provisional decision about this complaint on 18 December 2024, which set out the background to this complaint: “On 13 September 2023, Mr I purchased ... (5 pages)View decision
