We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121877 results
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Decision Reference DRN-5243955
31 Jan 2025 Trading 212 UK Limited UpheldInvestmentsDRN-5243955 The complaint Mr C complains that Trading 212 UK Limited (‘T212’) has unfairly accused him of taking advantage of an incorrect price – a manifest error – and trying to reclaim the £49,848.24 profit he made from those trades. He says he has been financially disadvantaged, and... (8 pages)View decision -
Decision Reference DRN-5298780
31 Jan 2025 Ageas Insurance Limited UpheldInsuranceDRN-5298780 The complaint Mr H complains Ageas Insurance Limited (Ageas) caused damage to his car when it attended to his roadside assistance call out. Ageas are the underwriters of this policy i.e. the insurer. Part of this complaint concerns the actions of the intermediary. As Ageas ... (3 pages)View decision -
Decision Reference DRN-5290226
31 Jan 2025 MotoNovo Finance Limited UpheldConsumer CreditDRN-5290226 The complaint Miss P complains that MotoNovo Finance Limited (“MotoNovo”) didn’t check her personal and financial situation before it agreed to lend to her. What happened In May 2020, MotoNovo provided Miss P with a hire purchase agreement through a credit intermediary for ... (4 pages)View decision -
Decision Reference DRN-5260240
31 Jan 2025 West Bay Insurance Plc UpheldInsuranceDRN-5260240 The complaint Mr H complains about West Bay Insurance Plc’s decision to cancel his car insurance policy. What happened Mr H made a claim on his car insurance policy with West Bay in November 2021. West Bay paid Mr H a settlement but following investigations, it cancelled his... (3 pages)View decision -
Decision Reference DRN-5288001
31 Jan 2025 Allianz Insurance Plc UpheldInsuranceDRN-5288001 The complaint Mr S complains that Allianz Insurance Plc declined a claim on his pet insurance policy. What happened Mr S has been assisted in dealing with the complaint by his partner, who has dealt with the correspondence relating to this, but for ease I’ll refer to Mr S th... (3 pages)View decision -
Decision Reference DRN-5298736
31 Jan 2025 Wakam UpheldInsuranceDRN-5298736 The complaint Mrs L complains that Wakam avoided her home insurance policy and declined her claim for damage to her property and stolen valuables when her home was burgled. Reference to Wakam includes its agents or representatives. What happened Mrs L raised a claim with W... (8 pages)View decision -
Decision Reference DRN-5261348
30 Jan 2025 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-5261348 The complaint Miss C complains about the vehicle “just add fuel” charges she incurred when her hire purchase agreement with Stellantis Financial Services UK Limited came to an end. What happened In or around 2020 Miss C acquired a car financed through a hire purchase agreeme... (3 pages)View decision -
Decision Reference DRN-5265393
30 Jan 2025 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-5265393 The complaint Miss E complains that Royal & Sun Alliance Insurance Limited have declined part of her contents insurance claim following a burglary. What happened Miss E held contents insurance with RSA and raised a claim following a break in at her property in February ... (3 pages)View decision -
Decision Reference DRN-5093793
30 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5093793 The complaint Mrs A complains about the actions of Revolut Ltd when she lost money to a scam. Mrs A is being represented by a claims management company but for ease I’ll only refer to Mrs A. What happened The detailed background to this complaint is well known to both part... (9 pages)View decision -
Decision Reference DRN-5298441
30 Jan 2025 Aviva Insurance Limited UpheldInsuranceDRN-5298441 The complaint Miss Y complains that Aviva Insurance Limited (“Aviva”) didn’t provide a new car replacement, under her motor insurance policy, after her car was written off due to an accident. What happened Miss Y was involved in a car accident. She made a claim to Aviva. It... (4 pages)View decision
