We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120163 results
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Decision Reference DRN-5070451
24 Mar 2025 Fairstone Financial Management Limited UpheldInvestmentsDRN-5070451 The complaint Mr and Mrs B complain that compensation offered to them by Fairstone Financial Management Limited in respect of the provision of unsuitable investment advice fails to put them back in the position they’d have been in if they’d been suitably advised. What happen... (3 pages)View decision -
Decision Reference DRN-5390811
24 Mar 2025 Santander UK Plc UpheldMortgagesDRN-5390811 The complaint Mr and Mrs M complain about the way Santander UK Plc has administered their mortgage account. What happened Mr and Mrs M had an interest only mortgage with Santander, the term of which ended in 2020. Since that time, several holds on the account and temporary ... (4 pages)View decision -
Decision Reference DRN-5420886
24 Mar 2025 Bank of Ireland (UK) Plc UpheldBanking and PaymentsDRN-5420886 The complaint Ms M complains that Bank of Ireland (UK) Plc (BoI) has not refunded money that she lost to a scam. What happened Ms M saw an advert online for an investment opportunity which appeared to be endorsed by a well-known financial journalist. She left her details an... (4 pages)View decision -
Decision Reference DRN-5420966
24 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5420966 The complaint Ms M complains that Revolut Ltd won’t refund money she lost when she fell victim to a scam. What happened Ms M saw an advert online for an investment opportunity which appeared to be endorsed by a well-known financial journalist. She left her details and was c... (7 pages)View decision -
Decision Reference DRN-5421018
24 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5421018 The complaint Ms L is unhappy Revolut Ltd declined to reimburse her for the money she lost when she fell victim to a scam. What happened Ms L is represented in this complaint by a solicitor, for simplicity I will refer to Ms L throughout this decision, even when referencing... (7 pages)View decision -
Decision Reference DRN-5416573
24 Mar 2025 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-5416573 The complaint Mr D complains that the car he acquired through BMW Financial Services(GB) Limited, trading as ALPHERA Financial Services, wasn’t of satisfactory quality. He wants BMW to give him back his money or obtain for him a replacement car of the same value. What happen... (5 pages)View decision -
Decision Reference DRN-5422072
24 Mar 2025 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-5422072 The complaint Miss R has complained about the way The National Farmers' Union Mutual Insurance Society Limited (NFU) handled her claim under her Light Good Commercial Vehicle Insurance policy. What happened Miss R’s vehicle, which I would describe as a classic vehicle,... (5 pages)View decision -
Decision Reference DRN-5422341
24 Mar 2025 Domestic & General Insurance Plc UpheldInsuranceDRN-5422341 The complaint Mrs E is unhappy with the replacement fridge freezer provided by Domestic & General Insurance Plc (D&G) following a claim under her appliance insurance policy. What happened Mrs E has an insurance policy for her fridge freezer with D&G, this provid... (4 pages)View decision -
Decision Reference DRN-5241542
24 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5241542 The complaint Mr S complains that Revolut Ltd failed to protect him when he fell victim to a cryptocurrency investment scam. Mr S is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties and... (11 pages)View decision -
Decision Reference DRN-5085258
24 Mar 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5085258 The complaint Mrs S is unhappy that Barclays Bank UK PLC decided not to refund her after she’d been the victim of a scam. Mrs S is bringing her complaint using a claims management company which I’ll refer to as J. What happened Mrs S decided to invest in a company I’ll refe... (4 pages)View decision
