We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1114 results
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Decision Reference DRN3697665
21 Aug 2017 Moneybarn No. 1 Limited UpheldBanking and creditMr M complains that a car which he purchased with finance from Moneybarn No 1 Limited was not of satisfactory quality at the time of purchase.backgroundMr M purchased a car in September 2016 and entered into a conditional sale agreement with Moneybarn.In December 2016... (2 pages)View decision -
Decision Reference DRN1044847
16 Aug 2017 Blackworth Group Limited UpheldBanking and creditMr L complains that Blackworth Group Ltd failed to settle his finance agreement when he part exchanged his car.backgroundMr L purchased a car in 2013 and entered into a finance agreement with Moneybarn. In 2017 Mr L part exchanged his car with Blackworth Group and ent... (2 pages)View decision -
Decision Reference DRN1524360
8 Aug 2017 Moneybarn No. 1 Limited Not upheldBanking and creditMr I complains that a car he acquired on a conditional sale agreement from Moneybarn No. 1 Limited isn’t of satisfactory quality. backgroundMr I acquired a second hand car in July 2016, financed by Moneybarn. It had covered around 52,000 miles (although this is in di... (3 pages)View decision -
Decision Reference DRN0544129
4 Aug 2017 Moneybarn No. 1 Limited Not upheldBanking and creditMs D complains about problems she’s experienced with a used car she bought with finance from Moneybarn No. 1 Limited.backgroundMs D bought the car in February 2016. She later complained to Moneybarn about the problems she was experiencing with it. And, being unhappy wi... (2 pages)View decision -
Decision Reference DRN0029900
2 Aug 2017 Moneybarn No. 1 Limited Not upheldBanking and creditMr S complains that a car that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. backgroundA used car was supplied to Mr S under a conditional sale agreement with Moneybarn that he signed in Decembe... (2 pages)View decision -
Decision Reference DRN7104758
25 Jul 2017 Moneybarn No. 1 Limited UpheldBanking and creditMr G complains that Moneybarn No. 1 Limited supplied him with a car that was not of satisfactory quality. He wants a refund.our initial conclusionsOur investigator recommended that Mr G’s complaint be upheld. She had experts’ reports showing that the car had modificat... (4 pages)View decision -
Decision Reference DRN7719882
11 Jul 2017 Moneybarn No. 1 Limited Not upheldBanking and creditMiss I complains that the car she acquired through a conditional sale agreement with Moneybarn No. 1 Limited (“Moneybarn”) wasn’t of satisfactory quality. She wants to reject the vehicle.backgroundMiss I took out a conditional sale agreement with Moneybarn in September 2016... (2 pages)View decision -
Decision Reference DRN9033355
6 Jul 2017 MEM Consumer Finance Limited Not upheldBanking and creditMr G complains MEM Consumer Finance Limited (trading as Payday UK) lent him money he couldn’t afford to repay.backgroundMr G took out a loan for £200 with Payday UK in October 2013. Shortly after, Mr G entered in to a debt management plan (DMP). He says Payday UK w... (2 pages)View decision -
Decision Reference DRN4493208
28 Jun 2017 Moneybarn No. 1 Limited Not upheldBanking and creditMr J complains that he bought a car through a conditional sale agreement with Moneybarn No. 1 Limited and when the car was defective, Moneybarn wouldn’t allow him to return the car.backgroundIn May 2016 Mr J acquired a car with a conditional sale agreement. In O... (2 pages)View decision -
Decision Reference DRN1205084
12 Jun 2017 Moneybarn No. 1 Limited Not upheldBanking and creditMrs K complains that a used car she got with a conditional sale agreement from Moneybarn No 1 Ltd was of unsatisfactory quality. backgroundMrs K got this car in October 2016. It came to a sudden stop about five weeks later and she needed roadside assistance. Diagno... (3 pages)View decision
