We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1133 results
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Decision Reference DRN1265388
24 Apr 2017 Moneybarn No. 1 Limited Not upheldBanking and creditMr I is unhappy with the way Moneybarn No. 1 Limited has dealt with him when he experienced financial difficulties and it terminated a finance agreement for a car.backgroundMr I bought a car in October 2015 with finance from Moneybarn. After making a few payments he ... (2 pages)View decision -
Decision Reference DRN0101624
27 Mar 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)My name is Christopher Reeves and I am an ombudsman. I work with Lauren at the Financial Ombudsman Service.You told Lauren Lloyds Bank Plc (Lloyds) owes you lots of money.An ombudsman called Nicolas has already asked Lloyds to pay you £7,500 because of the problems y... (3 pages)View decision -
Decision Reference DRN6140014
27 Mar 2017 Moneybarn No. 1 Limited UpheldBanking and creditMr H complains that a car that was supplied to him under a conditional sale agreement withMoneybarn No.1 Limited wasn’t of satisfactory quality.backgroundIn January 2016 Mr H acquired a used car under a conditional sale agreement with Moneybarn. The car was seven years... (4 pages)View decision -
Decision Reference DRN1582599
7 Mar 2017 Moneybarn No. 1 Limited Not upheldBanking and creditMr T complains that the car he acquired in September 2016 through a conditional sale agreement with Moneybarn No. 1 Limited (the business) was not of satisfactory quality. He wants the costs of repairs refunded along with other costs and compensation for the troubl... (3 pages)View decision -
Decision Reference DRN2988331
7 Mar 2017 Moneybarn No. 1 Limited UpheldBanking and creditMr G says that a car he acquired through a conditional sale agreement with Moneybarn No.1 Limited (Moneybarn) wasn’t fit for purpose. He wants to reject the car and unwind the finance agreement.backgroundIn September 2016 Mr G took out a conditional sale agreement wit... (3 pages)View decision -
Decision Reference DRN9291883
3 Mar 2017 Moneybarn No. 1 Limited Not upheldBanking and creditMr S is unhappy with the way Moneybarn No. 1 Limited has dealt with him when he experienced financial difficulties and it terminated a finance agreement for a car. backgroundMr S bought a car in September 2015 with finance from Moneybarn. After making a few payments he ... (2 pages)View decision -
Decision Reference DRN4448022
14 Feb 2017 Moneybarn No. 1 Limited Not upheldBanking and creditMr M had a conditional sale agreement with Moneybarn No. 1 Limited – he doesn’t think the car was of satisfactory quality when he got it. He wants it to unwind the agreement, refund all payments he’s made and amend his credit file to reflect this. He also wants ... (3 pages)View decision -
Decision Reference DRN9871250
14 Feb 2017 Moneybarn No. 1 Limited Not upheldBanking and creditMr C says a car he acquired under a conditional sale agreement with Moneybarn No1 Limited wasn’t fit for purpose.background In March 2016 Mr C acquired a used car under a conditional sale agreement with Moneybarn. The car was nine years old and had done a little o... (2 pages)View decision -
Decision Reference DRN0100489
3 Feb 2017 Moneybarn No. 1 Limited UpheldBanking and creditMr and Mrs N complain that the car they acquired through a conditional sale agreement with Moneybarn No. 1 Limited (the business) was not of satisfactory quality.backgroundMr and Mrs N entered into a conditional sale agreement in June 2016 to acquire a used car. M... (3 pages)View decision -
Decision Reference DRN7745070
2 Feb 2017 Moneybarn No. 1 Limited UpheldBanking and creditMiss H complains about a car she got through a conditional sale agreement with Moneybarn No. 1 Limited. She says the car was faulty when she got it, and it later needed expensive repairs.background I set out the background to this complaint and my provisional conclusi... (6 pages)View decision
