We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN2734556
6 Dec 2016 Moneybarn No. 1 Limited UpheldBanking and creditMs K complains that a car she bought through a Conditional Sale Agreement with Moneybarn No. 1 Limited (Moneybarn) wasn’t fit for purpose. She wants to reject the car, and cancel her agreement.backgroundMs K bought a three year old car in February 2016. She says when ... (2 pages)View decision -
Decision Reference DRN2484728
1 Dec 2016 Moneybarn No. 1 Limited UpheldBanking and creditMrs M complains that Moneybarn No. 1 Limited wouldn’t let her change the date that she paid her direct debit direct. Mrs M’s husband helped her with her complaint. backgroundMrs M took finance out for a car with Moneybarn No. 1 Limited. She is unhappy that Moneybarn r... (3 pages)View decision -
Decision Reference DRN7296191
30 Nov 2016 Moneybarn Limited Not upheldBanking and creditMr S complains that the car he bought with finance from Moneybarn Limited isn’t of satisfactory quality.backgroundMr S bought the car in March 2016. He later complained to Moneybarn about problems he was having with it.Being unhappy with Moneybarn’s response to his com... (2 pages)View decision -
Decision Reference DRN9925248
22 Nov 2016 Moneybarn No. 1 Limited Not upheldBanking and creditMr W acquired a used car in December 2015, by means of a conditional sale agreement with Moneybarn No. 1 Limited. He complains that the car was not fit for purpose at the point of sale. He says the car broke down three months after delivery, and requires a repair ... (4 pages)View decision -
Decision Reference DRN6406427
17 Nov 2016 Moneybarn Vehicle Finance Ltd Not upheldBanking and creditMr S complains that the vehicle he acquired through a conditional sale agreement with Moneybarn Vehicle Finance Ltd (the business) was not of satisfactory quality.backgroundMr S entered into a conditional sale agreement with the business in February 2016 to acquire a us... (3 pages)View decision -
Decision Reference DRN8675035
9 Nov 2016 Lloyds Bank PLC Not upheldInvestment and pensionsMrs G and the estate of Mr G complain Lloyds Bank PLC wrongly advised them to invest £7,000 each in a risk-based investment ISA in 1999.backgroundAt the time of advice Mr and Mrs G were retired and living off their pensions. They had £90,000 on deposit and £76,000 ... (2 pages)View decision -
Decision Reference DRN3475755
25 Oct 2016 Moneybarn Limited UpheldBanking and creditMr M, represented by Mrs M, complains that the car he acquired through a conditional sale agreement with Moneybarn Limited was not of satisfactory quality.backgroundMr M entered into a conditional sale agreement with Moneybarn in March 2016 to acquire a car. The car was ju... (3 pages)View decision -
Decision Reference DRN1518226
24 Oct 2016 Moneybarn No. 1 Limited Not upheldBanking and creditMr T complains that Moneybarn No. 1 Limited has wrongly charged him a late fee on his account.backgroundMr T missed a payment on his agreement for May 2016. Moneybarn applied an £18 late fee in line with its terms and conditions. Mr T called Moneybarn to explain tha... (2 pages)View decision -
Decision Reference DRN7804053
13 Oct 2016 National Westminster Bank Plc UpheldInvestment and pensionsMr J complains National Westminster Bank Plc wrongly advised him to invest in an unsuitable product. He said he wasn’t given enough time to read the documentation, his money wasn’t protected against inflation and he wasn’t warned it could reduce the income from his savi... (4 pages)View decision -
Decision Reference DRN8876918
29 Sep 2016 Moneybarn No. 1 Limited Not upheldBanking and creditMr M says that Moneybarn No. 1 Limited hasn’t acted in his best interests when he had difficulty repaying a conditional sale agreement for a car.backgroundIn summary, Mr M says that Moneybarn: unfairly terminated the agreement and recorded a default when he had dif... (2 pages)View decision
