We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1131 results
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Decision Reference DRN6811869
16 Jan 2017 Moneybarn No. 1 Limited UpheldBanking and creditMrs M says the car she acquired under a conditional sale agreement with Moneybarn No.1 Limited wasn’t of satisfactory quality and she wants to reject it.backgroundIn November 2015 Mrs M acquired a used car under a conditional sale agreement with Moneybarn. The agreeme... (3 pages)View decision -
Decision Reference DRN0261948
4 Jan 2017 Moneybarn No. 1 Limited Not upheldBanking and creditMiss J’s unhappy that a used car she bought with finance from Moneybarn No. 1 Limited was faulty. She wants it to assist her with the repairs. backgroundMoneybarn said in its final response that the car was seven years old with about 71,000 miles on the clock when it... (2 pages)View decision -
Decision Reference DRN9117987
4 Jan 2017 Moneycare Financial Planning Ltd UpheldPayment protection insurance (PPI)Mr T complains that he was mis-sold mortgage payment protection insurance (‘MPPI’) by Moneycare Financial Planning Ltd.backgroundI attach my provisional decision of 30 November 2016, which forms part of this final decision.In that provisional decision, I set out the b... (6 pages)View decision -
Decision Reference DRN7428288
3 Jan 2017 Moneybarn Limited Not upheldBanking and creditMr T complains about the mishandling of a conditional sale agreement he had with Moneybarn Limited to buy a car. He’s unhappy that a default notice was issued.backgroundIn April 2013 Mr T entered into a conditional sale agreement with Moneybarn to buy a car. The agree... (4 pages)View decision -
Decision Reference DRN4270125
19 Dec 2016 Moneybarn Limited Not upheldBanking and creditMr W acquired a used car in May 2016, by means of a conditional sale agreement with Moneybarn Limited. He complains that his car was not fit for purpose at the point of sale, and he wants Moneybarn to accept its rejection.backgroundMr W reported faults with his ca... (2 pages)View decision -
Decision Reference DRN5048067
19 Dec 2016 Moneybarn No. 1 Limited Not upheldBanking and creditMr V has complained about a car he acquired using a finance agreement with Moneybarn No. 1 Limited. He’s unhappy his car was fitted with software that affected the emissions it produced under certain conditions.backgroundTowards the end of 2015, Mr V found out his c... (3 pages)View decision -
Decision Reference DRN4588683
16 Dec 2016 Moneybarn Limited Not upheldBanking and creditMr and Mrs P acquired a used car in September 2015, by means of a conditional sale agreement with Moneybarn Limited. They say that they have experienced a number of problems with their car, which was mis-sold to them as fit for purpose. They also say the car was adve... (3 pages)View decision -
Decision Reference DRN0905241
12 Dec 2016 Moneybarn No. 1 Limited UpheldBanking and creditMr J is unhappy with the quality of a van Moneybarn No. 1 Limited (Moneybarn) supplied under a conditional sale agreement. backgroundIn March Mr J took out his agreement. The following month he got in touch with Moneybarn to say the van had broken down and he wanted to... (3 pages)View decision -
Decision Reference DRN2734556
6 Dec 2016 Moneybarn No. 1 Limited UpheldBanking and creditMs K complains that a car she bought through a Conditional Sale Agreement with Moneybarn No. 1 Limited (Moneybarn) wasn’t fit for purpose. She wants to reject the car, and cancel her agreement.backgroundMs K bought a three year old car in February 2016. She says when ... (2 pages)View decision -
Decision Reference DRN2484728
1 Dec 2016 Moneybarn No. 1 Limited UpheldBanking and creditMrs M complains that Moneybarn No. 1 Limited wouldn’t let her change the date that she paid her direct debit direct. Mrs M’s husband helped her with her complaint. backgroundMrs M took finance out for a car with Moneybarn No. 1 Limited. She is unhappy that Moneybarn r... (3 pages)View decision
