We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN8782668
26 Sep 2016 Moneybarn No. 1 Limited Not upheldBanking and creditMiss B complains Moneybarn No. 1 Limited rejected her complaint that her car is faulty.backgroundMiss B bought a second hand car with the help of finance from Money Barn. She says she discovered the car was faulty shortly after buying it. She complained to Money ... (1 page)View decision -
Decision Reference DRN9032789
15 Aug 2016 Moneybarn Limited Not upheldBanking and creditMr T’s unhappy that a used car bought with finance from Moneybarn Limited wasn’t of satisfactory quality. backgroundMr T bought a used car from a dealer in July 2015. It was partly financed under a conditional sale agreement with Moneybarn. Mr T reported issues wit... (2 pages)View decision -
Decision Reference DRN8587147
3 Aug 2016 Moneybarn No. 1 Limited Not upheldBanking and creditMr P complains that Moneybarn No. 1 Limited mis-sold a finance agreement to him. backgroundMr P says that, when he was arranging to buy a car on a conditional sale agreement in 2010, he queried why the repayments to Moneybarn would be £30 more than in another quo... (2 pages)View decision -
Decision Reference DRN9213561
6 Jul 2016 Moneybarn Limited Not upheldBanking and creditMrs F complains that Moneybarn Limited won’t allow her to repay her arrears in a suitable payment plan and keeps unfairly adding charges to her account.backgroundMrs F explains that she mistakenly cancelled her direct debit in February. She called Moneybarn to try to re... (2 pages)View decision -
Decision Reference DRN1565366
28 Jun 2016 Moneybarn Limited UpheldBanking and creditMrs T complains that a car she bought with finance from Moneybarn Limited did not come with the service history that was advertised and had a number of faults.backgroundMrs T bought a car in July 2015. In December 2015 she complained that the engine fault light h... (2 pages)View decision -
Decision Reference DRN5343429
16 May 2016 Moneybarn No. 1 Limited UpheldBanking and creditMiss B complains that a car that was supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. And she complains that it won’t contribute towards the repair costs.backgroundA used car was supplied to Miss B unde... (3 pages)View decision -
Decision Reference DRN6085597
15 Apr 2016 Bank of Scotland Plc Not upheldBanking and creditMrs T complains that Bank of Scotland plc, trading as Halifax, will not repay her the balance of her savings account, which is showing in her passbook.backgroundMrs T opened a Moneycard account in 1992. She has a passbook which shows that, in April 1993, her account ... (2 pages)View decision -
Decision Reference DRN1213698
5 Apr 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr M’s complaint is about a number of motor insurance policies he took out through Be Wiser Insurance Services Ltd.backgroundI set the background out in a provisional decision that I sent in March as follows;Mr M bought four policies over a number of months. The crux ... (3 pages)View decision -
Decision Reference DRN4307413
18 Mar 2016 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr S complains that UK Insurance Limited (UKI) has withdrawn an offer to pay compensation after it had dealt with a motor insurance claim.backgroundI sent the parties a provisional decision which said I didn’t think Mr S’s complaint should be upheld. I set the background... (2 pages)View decision -
Decision Reference DRN5068595
10 Mar 2016 Moneybarn Vehicle Finance Ltd Not upheldBanking and creditMr C complains that a car he acquired with the assistance of finance from Moneybarn Vehicle Finance Ltd isn’t of satisfactory quality and he wants to reject it.background Mr C bought a used car in January 2015. It was four years old and had travelled around 92,000 ... (2 pages)View decision
