We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
-
Decision Reference DRN2130588
7 Mar 2016 Lloyds Bank PLC UpheldInvestment and pensionsMr B complains Lloyds Bank PLC (Lloyds) ought to offer him compensation for wrongly advising him to put his money in an unsuitable investment.backgroundThe background and circumstances of this complaint are set out within my provisional decision of 2 February 2016. A cop... (3 pages)View decision -
Decision Reference DRN3781357
7 Mar 2016 Moneybarn No. 1 Limited Not upheldBanking and creditMr B complains about a car he acquired through a conditional sale agreement with Moneybarn No 1 Limited. He says the car has extensive damage to it and he either wants a full refund, the damage repaired or a reduction in the purchase price.backgroundOn 16 September ... (2 pages)View decision -
Decision Reference DRN7606388
8 Feb 2016 Moneybarn No. 1 Limited Not upheldBanking and creditMr K complains that Moneybarn No. 1 Limited took two payments in one month when he changed the date of his direct debit. The business says he was already in arrears; however Mr K says he called to make a payment to bring his account up to date, but the call han... (1 page)View decision -
Decision Reference DRN7790959
5 Feb 2016 Moneybarn No. 1 Limited UpheldBanking and creditMrs C complains that the car she bought with a loan from Moneybarn No.1 Limited has a number of faults which haven’t been fixed.backgroundThe car was first registered in 2011 and had 25,000 miles on the clock when Mrs C collected it, in August 2015. Mrs C agreed ... (5 pages)View decision -
Decision Reference DRN5868901
5 Feb 2016 Moneybarn Limited Not upheldBanking and creditMr F complains that a car he obtained with finance from Moneybarn Limited was not as described.backgroundIn July 2015 Mr F signed a conditional sale agreement to purchase the car with finance from Moneybarn. It was about four years old. The following day he discussed ... (4 pages)View decision -
Decision Reference DRN5445340
29 Jan 2016 Moneybarn No. 1 Limited Not upheldBanking and creditMr W complains that a car that was supplied to him under a conditional sale agreement with Moneybarn No. 4 Limited was misrepresented to him and wasn’t of satisfactory quality.backgroundA used car was supplied to Mr W under a conditional sale agreement with Mone... (2 pages)View decision -
Decision Reference DRN9263548
11 Jan 2016 Moneybarn No. 1 Limited Not upheldBanking and creditMr N is unhappy with a car he financed in January 2015 through a conditional sale agreement with Moneybarn No. 1 Limited. backgroundIn summary, Mr N says that the car has serious engine faults which will cost around £1200 to £6500 to repair. He also says that the ... (2 pages)View decision -
Decision Reference DRN6670588
8 Jan 2016 Moneybarn Limited Not upheldBanking and creditMr W acquired a car using a four year conditional sale agreement with Moneybarn Limited. The agreement was terminated by Moneybarn because of arrears in repayments, and the car was sold at auction. Mr W complains that Moneybarn says he still owes it nearly £3,000, and... (2 pages)View decision -
Decision Reference DRN9959252
7 Jan 2016 Moneybarn No. 4 Limited UpheldBanking and creditMr O acquired a used car in May 2015, by means of a conditional sale agreement with Moneybarn No. 4 Limited. He complains that the car was not of satisfactory quality and not as advertised by the supplying dealership. He wants the faults exhibited by the car repaire... (3 pages)View decision -
Decision Reference DRN2305609
7 Jan 2016 Moneybarn Limited Not upheldBanking and creditMr M acquired a used car in mid March 2015, by means of a conditional sale agreement with Moneybarn Limited. He complains that the car’s air conditioning system is faulty. He wants Moneybarn to pay for this fault to be repaired. If that is not possible, he wants ... (2 pages)View decision
