We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN0925441
6 Jan 2016 Moneybarn Limited Not upheldBanking and creditMr C complains about the way Moneybarn No. 1 Limited, trading as Moneybarn, handled the arrears on his account. He also said that it told him that if he voluntarily surrendered his car to it, there would be no fees to pay and that it would clear the account balance... (3 pages)View decision -
Decision Reference DRN3614233
30 Dec 2015 Moneybarn No. 1 Limited UpheldBanking and creditMr F has complained about the condition of a car he entered into a conditional sale agreement for, financed by Moneybarn No. 1 Limited.backgroundMr F took out a finance agreement for a car with Moneybarn in May 2015. The total cost of the finance was £11,497. But in ... (2 pages)View decision -
Decision Reference DRN9844052
23 Dec 2015 Moneybarn Limited UpheldBanking and creditMr C complains about the quality of a car which was financed by a conditional sale agreement with Moneybarn Limited.backgroundMr C acquired a car funded by a conditional sale agreement with Moneybarn in November 2014. He complained in August 2015 as rust had appeared... (2 pages)View decision -
Decision Reference DRN5677666
17 Dec 2015 Moneybarn No. 1 Limited Not upheldBanking and creditMr H acquired a car using a conditional sale agreement with Moneybarn No. 1 Limited. The agreement was subsequently defaulted and the car repossessed. He complains Moneybarn irresponsibly agreed the loan that allowed him to acquire the car, but which he could not a... (3 pages)View decision -
Decision Reference DRN0359145
14 Dec 2015 Moneybarn No. 1 Limited UpheldBanking and creditMr R complains that Moneybarn No. 1 Limited, trading as Moneybarn, is refusing to refund him three repayments he had made to it. Mr R said that his repayments shouldn’t belong to Moneybarn because it had already received repayment of the money it had paid from th... (2 pages)View decision -
Decision Reference DRN8734592
10 Dec 2015 Moneybarn No. 1 Limited UpheldBanking and creditMrs B complains that Moneybarn No. 1 Limited has wrongly calculated her partial early settlement figure. background Mrs B called Moneybarn in July to request a partial early settlement quote. She was told that if she paid £5000 before the 19 August 2015 she would ... (2 pages)View decision -
Decision Reference DRN4081409
8 Dec 2015 Moneybarn No. 1 Limited Not upheldBanking and creditMr M complains that Moneybarn No. 1 Limited, trading as Moneybarn, has not provided him with correct information about the balance required to voluntarily terminate his agreement with it. He is also unhappy that it has unfairly applied charges to his account, it has un... (4 pages)View decision -
Decision Reference DRN8034149
30 Nov 2015 Moneybarn No. 1 Limited UpheldBanking and creditMr D has complained the car he bought under a conditional sale agreement with Moneybarn No. 1 Limited, trading as Moneybarn, wasn’t fit for purpose.backgroundMr D bought a car in August 2014. Within a month he had some problems as the car wasn’t running properly. He go... (2 pages)View decision -
Decision Reference DRN6486542
20 Nov 2015 Moneybarn No. 1 Limited UpheldBanking and creditMr F complains that the car he bought with a loan from Moneybarn No. 1 Limited broke down shortly after purchase. He also complains that he was not told that a diesel car was not suitable for mainly town driving. backgroundMr F bought the car at the end of May 2015... (3 pages)View decision -
Decision Reference DRN9957587
10 Nov 2015 Moneybarn Limited Not upheldBanking and creditMiss M complains about a car she bought under a conditional sale agreement with Moneybarn Limited. The car developed a fault with the Diesel Particulate Filter (DPF) within the first hour of collection and later developed a problem with the timing belt. Miss M feels... (2 pages)View decision
