We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN4234610
3 Nov 2015 Moneybarn No. 1 Limited Not upheldBanking and creditMrs H has complained that a car she financed through Moneybarn No. 1 Limited was misrepresented to her.backgroundMrs H has explained that she was considering a number of different cars before deciding which one she’d like. She was told that Moneybarn didn’t finance ... (2 pages)View decision -
Decision Reference DRN6942141
16 Oct 2015 Moneybarn No. 1 Limited Not upheldBanking and creditMr M complains that he was pressured into taking out finance with Moneybarn No 1 Limited and he was misled about the details of the agreement and his options when he couldn’t afford the repayments.our initial conclusionsMr M explained that he took out finance to buy a car for ... (2 pages)View decision -
Decision Reference DRN6730151
6 Oct 2015 Moneybarn No. 1 Limited Not upheldBanking and creditMr J complains that the car he obtained through a conditional sale agreement with Moneybarn No. 1 Limited was not of satisfactory quality.backgroundMr J signed a conditional sale agreement for a second hand car. On first driving the car, he noticed the Bluetooth and the spe... (2 pages)View decision -
Decision Reference DRN8842901
25 Sep 2015 Moneybarn Limited Not upheldBanking and creditMr C complains that a car he acquired with finance provided by Moneybarn Limited isn’t of satisfactory quality.backgroundMr C entered into a conditional sale agreement with Moneybarn in November 2014 to finance the purchase of a car. In March 2015, he complained to it ab... (2 pages)View decision -
Decision Reference DRN7970628
18 Sep 2015 Plus500UK Ltd Not upheldInvestment and pensionsMiss V complaint is about her CFD trading account with Plus500UK Ltd. Although she’s raised a number of concerns about the way Plus500 operates, her main concern is the business didn’t send her text messages when there were margin calls. She says this resulted i... (2 pages)View decision -
Decision Reference DRN9418314
1 Sep 2015 Moneybarn No. 1 Limited Not upheldBanking and creditMr L complains that a vehicle under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality when it was sold and that he wasn’t treated fairly in the way his account was managed.backgroundMr L complained that a vehicle bought under a con... (2 pages)View decision -
Decision Reference DRN3125227
24 Jul 2015 Beaufort Securities Limited Not upheldInvestment and pensionsMrs N’s complaint is that Beaufort Securities Limited gave her unsuitable advice and pressured her into taking it. When she decided to leave Beaufort, it failed to transfer her holdings properly and didn’t tell her that one of her holdings had been suspended.backgrou... (2 pages)View decision -
Decision Reference DRN7806841
25 Jun 2015 Moneybarn No. 1 Limited Not upheldBanking and creditMiss P complains that Moneybarn No 1 Limited (trading as Moneybarn) charges her for paying by standing order - when she can’t pay by direct debit because her bank won’t let her. our initial conclusionsOur adjudicator didn’t recommend the complaint should be upheld. She says M... (2 pages)View decision -
Decision Reference DRN1249508
8 Jun 2015 Moneybarn No. 1 Limited Not upheldBanking and creditMr C complains that a used car that he acquired through a conditional sale agreement financed by Moneybarn No1 Limited (Moneybarn) was not of satisfactory quality.backgroundMr C purchased a used car in February 2013. In July 2013, the radiator failed and this was replaced... (3 pages)View decision -
Decision Reference DRN0258250
27 Apr 2015 Moneybarn No. 1 Limited Not upheldBanking and creditMrs R complains that the car she obtained under a conditional sale agreement with Moneybarn No. 1 Limited was not of satisfactory quality. Initially she asked Moneybarn to repair the car at no cost to her. Now she would like to terminate the agreement and have the ... (2 pages)View decision
