We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN9024999
20 Mar 2015 Moneybarn No. 1 Limited Not upheldBanking and creditMs J complains that a car she acquired with the assistance of finance from Moneybarn No. 1 Limited is not of satisfactory quality and Moneybarn has not assisted her to reject the vehicle.backgroundMs J acquired the car in February 2014. In April 2014 she reported a nu... (2 pages)View decision -
Decision Reference DRN8559571
18 Feb 2015 Moneybarn No. 1 Limited Not upheldBanking and creditMr D complains that Moneybarn No.1 Limited, trading as Moneybarn, is unfairly asking him to repay the outstanding balance on a conditional sale agreement.backgroundMr D entered into a conditional sale agreement with Moneybarn in July 2008, but then due to financial difficulties, he was u... (2 pages)View decision -
Decision Reference DRN7613775
11 Feb 2015 FirstRand Bank Limited Not upheldBanking and creditMr A complains that FirstRand Bank Limited (trading as Motonovo Finance) is asking him to pay an excess mileage fee.backgroundMr A entered into a hire purchase agreement with Motovovo in March 2012 for the purchase of a vehicle. When he later returned it, Mr A was asked to pa... (3 pages)View decision -
Decision Reference DRN6992676
29 Jan 2015 Moneybarn No. 1 Limited UpheldBanking and creditMr G complains that Moneybarn No. 1 Limited acted irresponsibly in giving him a conditional sale agreement to allow him to buy a car. Mr G says that he cannot afford to make repayments under it.The complaint is brought on Mr G’s behalf by a corporate recovery consultant.backgr... (4 pages)View decision -
Decision Reference DRN2767922
23 Jan 2015 Friends Life Company Limited Not upheldInvestment and pensionsMs B complains that Friends Life Company Limited told her at maturity that she would only receive the value of the sum assured on her “Moneyback Plan” policy and there would be no bonuses. She had expected to receive a number of bonuses in addition to the sum assured.backgroundMs B too... (2 pages)View decision -
Decision Reference DRN4989027
16 Jan 2015 Moneybarn No. 1 Limited Not upheldBanking and creditMiss R complains that a car she bought under a conditional sale agreement from Moneybarn No. 1 Limited was not fit for purpose. backgroundMiss R bought a car using a conditional sale agreement in April 2013. The car was under four years old, and had a mileage of approximately 40,000. ... (4 pages)View decision -
Decision Reference DRN1762145
9 Dec 2014 Moneybarn Vehicle Finance Ltd Not upheldBanking and creditMrs C has complained that the car she bought under a conditional purchase agreement with Moneybarn Vehicle Finance Ltd was not of satisfactory quality.backgroundMrs C entered into a conditional sale agreement with Moneybarn in October 2011, for the purchase of a car. It broke down in Feb... (1 page)View decision -
Decision Reference DRN3664882
26 Nov 2014 Moneybarn No. 1 Limited UpheldBanking and creditMr Z complains that a car he bought under a conditional sale agreement with Moneybarn No.1 Limited (Moneybarn) was not fit for purpose. He considers that it has wrongly put adverse information on his credit file and this has impacted on his mortgage application.backgroundI set out the ba... (2 pages)View decision -
Decision Reference DRN3367995
18 Nov 2014 Moneybarn No. 1 Limited Not upheldBanking and creditMr L has complained that after he entered into a conditional sale agreement with Moneybarn No. 1 Limited, he discovered that the car was 140bhp, rather than the 170bhp he had believed it to be.backgroundMr L entered into a conditional sale agreement for a second-hand car, which the fi... (2 pages)View decision -
Decision Reference DRN6777256
30 Sep 2014 Moneybarn No. 1 Limited UpheldBanking and creditMr H complains that a car that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited was not of satisfactory quality.backgroundA car was supplied to Mr H under a conditional sale agreement with Moneybarn in August 2013. The car was approximately three yea... (2 pages)View decision
