We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN9231827
29 Sep 2014 Moneybarn No. 1 Limited Not upheldBanking and creditMrs T complains, in summary, that moneybarn No. 1 Limited, trading as moneybarn, was too hasty in repossessing her car, delayed in providing a settlement figure, and provided poor customer service. She also said that there were items missing and that the car had been left in a poor condi... (3 pages)View decision -
Decision Reference DRN8656783
19 Aug 2014 Moneybarn Plc Not upheldBanking and creditMr Z acquired a used car by means of a regulated conditional sale agreement with Moneybarn Plc. He says that, not long after taking delivery, a faulty component was identified in his car’s suspension system, which would cost around £900 to refurbish. He complains that Moneybarn declined ... (2 pages)View decision -
Decision Reference DRN2367837
23 Jul 2014 Moneybarn Plc Not upheldBanking and creditMr A complains about a car he bought using a conditional sale agreement with Moneybarn Plc.background Mr A bought a car in January 2013. It was not delivered to him until April 2013 as a fault needed repairing. Mr A was not happy with the car and obtained an independent inspection in ... (3 pages)View decision -
Decision Reference DRN0420113
8 Jul 2014 Moneybarn Plc Not upheldBanking and creditMr N and Mrs D complain that a car they bought using a conditional sale agreement through Moneybarn Plc was not of satisfactory quality and was not fit for purpose.backgroundMr N and Mrs D bought a used car from a main dealership. They paid a deposit for the car and took out a conditio... (3 pages)View decision -
Decision Reference DRN4888070
6 Jun 2014 Moneybarn Plc Not upheldBanking and creditMiss W complains that the car she bought under a conditional sale agreement in November 2012 was not of satisfactory quality. She would like to reject the car and have her payments refunded.our initial conclusionsThe adjudicator did not recommend that the complaint should be upheld. Hav... (3 pages)View decision -
Decision Reference DRN7863917
17 Apr 2014 Astrenska Insurance Limited Not upheldInsurance (excluding PPI)Mr T is unhappy that having made a claim under his travel insurance policy, Astrenska Insurance Limited (trading as Aria Insurance Limited); charged an excess when he made a claim for lost money refused to pay him costs for hotel accommodation.backgroundMr T booked flights with a s... (2 pages)View decision -
Decision Reference DRN4314157
3 Apr 2014 Moneybarn Plc Not upheldBanking and creditMrs F complains that Moneybarn PLC has treated her unfairly by not agreeing to accept her suggested repayment arrangement on her car loan. backgroundMrs F entered into a conditional sale agreement with Moneybarn when she purchased a car. Repayments were made by direct debit. Initially Mr... (2 pages)View decision -
Decision Reference DRN2875782
28 Mar 2014 Moneybarn No. 1 Limited UpheldBanking and creditMr M complains about a car he acquired through a conditional sale agreement with Moneybarn No. 1 Limited. He says he was misled into buying the car as he was told it had not been in an accident, but he then realised the car had in fact been involved in a previous accident. He is unhap... (10 pages)View decision -
Decision Reference DRN0116163
28 Feb 2014 Moneybarn No. 1 Limited Not upheldBanking and creditMr S complains that a used car he bought under a conditional-sale agreement with Moneybarn No.1 Limited was not of satisfactory quality.our initial conclusionsOur adjudicator did not recommend that the complaint should be upheld. He considered that there had been some faults with the car... (2 pages)View decision -
Decision Reference DRN2150003
5 Dec 2013 Moneybarn No. 1 Limited Not upheldBanking and creditMr T complains that Moneybarn No.1 Limited has not accepted his offer of payment for a car and wants Moneybarn to accept his offer. Since Mr T brought his complaint to this service, Moneybarn has repossessed the vehicle. backgroundMr T bought a car on a conditional sale agreement wit... (2 pages)View decision
