We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN4943160
30 Jul 2013 Moneybarn Plc Not upheldBanking and creditMiss F complains about a finance agreement she took out with Moneybarn Plc to buy a car. She is unhappy about the way she has been treated during a period of financial difficulties while she was off work ill. backgroundThe adjudicator did not recommend the complaint be upheld. He explain... (2 pages)View decision -
Decision Reference DRN7991811
30 Jul 2013 Moneybarn Plc Not upheldBanking and creditMiss D complains about Moneybarn Plc sending confidential information about her to a local authority. background The adjudicator recommended the complaint be upheld. He noted the findings of the Information Commissioner’s Office (ICO) investigation and that Moneybarn was ‘unlikely to ha... (1 page)View decision -
Decision Reference DRN3089602
20 Jun 2013 PayPal Sarl & Cie, SCA Not upheldBanking and creditMr A complains that PayPal Sarl & Cie, SCA (“PayPal”) unfairly clawed back money from his account with it. The money had been payment for a vehicle, which he had allowed the buyer to drive away after he was satisfied the money was in his account. backgroundMr A put his vehicle ... (2 pages)View decision
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