We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-3081842
1 Oct 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3081842 The complaint Miss W complains that Moneybarn No. 1 Limited (“Moneybarn”) shouldn’t have agreed to lend to her under a conditional sale agreement on the grounds that it was unaffordable. What happened In April 2017 Miss W entered into a conditional sale agreement with Moneybarn... (4 pages)View decision -
Decision Reference DRN-3008979
30 Sep 2021 Moneybarn Limited Not upheldConsumer CreditDRN-3008979 The complaint Mr M complains about issues relating to a car that was supplied to him under a conditional sale agreement with Moneybarn Limited. What happened A used car was supplied to Mr M under a conditional sale agreement with Moneybarn that he electronically signed in March... (4 pages)View decision -
Decision Reference DRN-2886125
30 Sep 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2886125 The complaint Mr R complains about the way that Moneybarn No. 1 Limited has dealt with a conditional sale agreement under which a car was supplied to him. What happened A used car was supplied to Mr R under a conditional sale agreement with Moneybarn that he signed in February ... (3 pages)View decision -
Decision Reference DRN-3057434
30 Sep 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3057434 The complaint Mr H and Miss R complain that Moneybarn No. 1 Limited (“Moneybarn”) lent to them irresponsibly. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giving my reasons for my decision. ... (2 pages)View decision -
Decision Reference DRN-3032305
29 Sep 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3032305 The complaint Mr H complains about the quality of a car he was financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giving... (2 pages)View decision -
Decision Reference DRN-3068440
29 Sep 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3068440 The complaint Mr A complains about the quality of a car he has been financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on gi... (2 pages)View decision -
Decision Reference DRN-3034586
28 Sep 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3034586 The complaint Ms S complains about the quality of a car she has been financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”). What happened Ms S entered into an agreement with Moneybarn in December 2019 for a car. The car was around four and half years old and... (5 pages)View decision -
Decision Reference DRN-2973973
22 Sep 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2973973 The complaint Mr K complains that a car acquired with finance from Moneybarn No 1 Limited trading as Moneybarn wasn’t of satisfactory quality. What happened In April 2020 Mr K was supplied with a car and entered into a conditional sale agreement with Moneybarn. At the poi t of ... (2 pages)View decision -
Decision Reference DRN-3033415
21 Sep 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3033415 The complaint Mr E complains about how Moneybarn No. 1 Limited (“Moneybarn”) has managed and administered his conditional sale agreement (“agreement”), both before and after it was terminated on 18 July 2017. To resolve his complaint Mr E wants Moneybarn to refund all payments ... (8 pages)View decision -
Decision Reference DRN-3023457
14 Sep 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3023457 The complaint Miss J complains that Moneybarn No. 1 Limited refused to assist her with a faulty car. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute so instead I’ll focus on giving the r... (2 pages)View decision
