We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-2284195
12 Sep 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2284195 The complaint Mr W complains about the quality of a used car that was supplied to him through a conditional sale agreement with Money Barn No.1 Limited (MBL). The complaint has been brought to us by Mr W’s representative, Mrs W, however to keep things simple, I’ve referred to M... (7 pages)View decision -
Decision Reference DRN-2912701
9 Sep 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2912701 The complaint Mr H believes Moneybarn No.1 Limited acted irresponsibly by agreeing a conditional sale agreement he’d applied for. What happened n May 2017, Mr H was supplied with a used car through a conditional sale agreement with Moneybarn. He paid a £400 deposit and the agre... (4 pages)View decision -
Decision Reference DRN-3023270
9 Sep 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3023270 The complaint Miss B complains that Moneybarn No. 1 Limited refused to let her reject a faulty car. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute so instead I’ll focus on giving the re... (2 pages)View decision -
Decision Reference DRN-2693402
6 Sep 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2693402 The complaint Mr M has complained about a loan granted to him by Moneybarn No. 1 Limited (“Moneybarn”). He says that the loan was unaffordable for him and Moneybarn would have known this had it carried out adequate checks beforehand. What happened Moneybarn agreed credit for Mr... (4 pages)View decision -
Decision Reference DRN-3026869
6 Sep 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3026869 The complaint Miss G complains about the quality of a car she acquired under a conditional sale agreement with Moneybarn No. 1 Limited (“Moneybarn”). What happened Miss G took possession of the car on 15 August 2019. The car was approximately seven years old and had travelled a... (5 pages)View decision -
Decision Reference DRN-3011949
24 Aug 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3011949 The complaint Mrs C complains about the quality of a car she acquired under a conditional sale agreement with Moneybarn No. 1 limited (“Moneybarn”). What happened Mrs C took possession of the car in March 2019. The car was approximately four years old and the sales invoice reco... (8 pages)View decision -
Decision Reference DRN-2966255
24 Aug 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2966255 The complaint Mr A complains that Moneybarn No. 1 Limited refused to let him reject a faulty car. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute so instead I’ll focus on giving the reas... (2 pages)View decision -
Decision Reference DRN-2773477
13 Aug 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2773477 The complaint Miss S complains about the quality of a car she has been financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on... (2 pages)View decision -
Decision Reference DRN-2960353
12 Aug 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2960353 The complaint Mrs R complains about the quality of a car she has been financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on ... (2 pages)View decision -
Decision Reference DRN-2703789
9 Aug 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2703789 The complaint Mr M complains about the way Moneybarn No. 1 Limited and its agent sold him a conditional sale agreement. What happened Mr M approached a credit broker (who I’ll call “C”) in order to get finance to acquire a car. In early March 2020, Mr M acquired a used car usin... (3 pages)View decision
