We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-2936007
6 Aug 2021 Moneybarn Limited Not upheldConsumer CreditDRN-2936007 The complaint Mr C complains that Moneybarn Limited (“Moneybarn”) took too long to process his finance application. He says that as a result he lost out on a scrappage scheme allowance. What happened The details of this complaint are well known to both parties, so I won’t repea... (1 page)View decision -
Decision Reference DRN3386050
5 Aug 2021 Black Horse Limited UpheldBanking and creditMr H complains about a motorhome he acquired on a hire purchase agreement with Black Horse limited. He has said he was pressured into signing the agreement, the agreement had a different rate of interest to what he was promised and when his financial circumstances changed, Black Horse didn... (7 pages)View decision -
Decision Reference DRN-2917649
5 Aug 2021 Moneybarn Limited Not upheldConsumer CreditDRN-2917649 The complaint Mr W complains Moneybarn Limited (Moneybarn) failed to provide him with partial early settlement quotations in regards to his conditional sale agreement. As a result, he believes he has lost out financially. What happened In July 2018, Mr W entered into a conditio... (3 pages)View decision -
Decision Reference DRN-2960438
5 Aug 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2960438 The complaint Mr N complains that a car he took from Moneybarn No. 1 Limited under a hire purchase agreement was not of satisfactory quality. What happened In May 2019 Mr N entered into a five-year conditional sale agreement with Moneybarn. The car which was the subject of the ... (3 pages)View decision -
Decision Reference DRN-2641053
5 Aug 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2641053 The complaint Mrs C complains that Moneybarn No. 1 Limited trading as Moneybarn didn’t treat her fairly when she experienced financial difficulties due to the coronavirus (Covid-19) pandemic. What happened In March 2019 Mrs C was supplied with a used car under a Conditional Sa... (5 pages)View decision -
Decision Reference DRN-1989571
3 Aug 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-1989571 The complaint Miss C complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In November 2018 Miss C was supplied with a car and entered into a conditional sale agreement with Moneybarn. Miss C experienced issues with... (2 pages)View decision -
Decision Reference DRN-2787742
30 Jul 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2787742 The complaint Mr A complains that a van that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. His wife is also involved with his complaint. What happened A used van was supplied to Mr A under a conditional sale ... (3 pages)View decision -
Decision Reference DRN-2855284
22 Jul 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2855284 The complaint Mr F complains about the quality of a vehicle acquired on finance with Moneybarn No.1 Limited. What happened Mr F entered into a conditional sale agreement with Moneybarn for a car in May 2019. In July 2019 Mr F noticed the engine management light (EML) was illum... (4 pages)View decision -
Decision Reference DRN-2918259
20 Jul 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2918259 The complaint Mr J complains that Moneybarn No. 1 Limited (“Moneybarn”) have been unreasonable when terminating his finance agreement and reporting adverse information to his credit file. What happened The details of this complaint are well known to both parties, so I won’t rep... (2 pages)View decision -
Decision Reference DRN1648225
1 Jul 2021 Omni Capital Retail Finance Limited Not upheldBanking and creditMr I complains about a business programme he purchased which he funded with a fixed sum loan from Omni Capital Retail Finance Limited (‘Omni’). background Mr I attended a three day business and marketing seminar with a supplier (who I shall call ‘IM’) in April 2018. At the end of the semin... (7 pages)View decision
