We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-2877043
30 Jun 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2877043 The complaint Mr B complains that a car he got with a conditional sale agreement (CSA) from Moneybarn No. 1 Limited is of unsatisfactory quality. Mr B was assisted in bringing his complaint by a friend but I’ll refer to everything that’s been said on his behalf as if Mr B had s... (10 pages)View decision -
Decision Reference DRN-2878157
29 Jun 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2878157 The complaint Mr E complains that Moneybarn No. 1 Limited refused to let him reject a faulty car. What happened In November 2018 Mr E acquired a second-hand car costing £11,408 funded by a deposit of £300 and the balance with a conditional sale agreement. He says there were iss... (2 pages)View decision -
Decision Reference DRN-2683923
25 Jun 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2683923 The complaint Miss P complains that the vehicle she acquired through a conditional sale agreement financed by Moneybarn No.1 Limited trading as Moneybarn wasn’t of satisfactory quality. She wants the money she’s paid to be refunded and compensation. What happened The facts are ... (3 pages)View decision -
Decision Reference DRN-1387114
25 Jun 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-1387114 The complaint Mr H complains about a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited (‘Moneybarn’). What happened Mr H entered into a conditional sale agreement with Moneybarn in January 2019 for the supply of a used car. The car cost £9,079,... (3 pages)View decision -
Decision Reference DRN-2836171
25 Jun 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2836171 The complaint Mrs R complains that Moneybarn No. 1 Limited refused to let her reject a car or contribute towards the cost of repairs. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute so i... (2 pages)View decision -
Decision Reference DRN-2878590
24 Jun 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2878590 The complaint Miss Y complains about the quality of a car she has been financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”). She says Moneybarn told her she could reject the car and to leave it with the dealership and she is disappointed they have subsequen... (2 pages)View decision -
Decision Reference DRN-2876208
24 Jun 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2876208 The complaint Mr W complains about the quality of a car he was financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giving ... (2 pages)View decision -
Decision Reference DRN-2863873
18 Jun 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2863873 The complaint Mr N complains about the quality of a car he has been financing through an agreement with Moneybarn No. 1 Limited, trading as Moneybarn. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll foc... (2 pages)View decision -
Decision Reference DRN-2411003
17 Jun 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2411003 The complaint Mr M complains that Moneybarn No. 1 Limited shouldn’t have agreed to lend to him under a conditional sale agreement on the grounds that it was not affordable. What happened In April 2018 Mr M entered into a conditional sale agreement with Moneybarn to fund the acq... (4 pages)View decision -
Decision Reference DRN-2804000
7 Jun 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2804000 The complaint Mr S complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In June 2018 Mr S was supplied with a car and entered into a conditional sale agreement with Moneybarn. At the point of supply the car was ... (3 pages)View decision
