We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN-2748220
28 Apr 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2748220 The complaint Mr M complains about the quality of a car he has been financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”). What happened I issued a provisional decision on this complaint in February 2021. An extract from that provisional decision is set out ... (4 pages)View decision -
Decision Reference DRN-2652858
28 Apr 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2652858 The complaint Miss M complains that Moneybarn No.1 Limited failed to deal properly with her requests for an account statement and other information. She wants £50 compensation to cover the time she spent on the complaint. What happened Miss M tells us that she contacted Moneyba... (2 pages)View decision -
Decision Reference DRN-2759216
27 Apr 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2759216 The complaint Mr H complains that a used car Moneybarn No. 1 Limited supplied under a conditional sale agreement (CSA) is of unsatisfactory quality. Mr H was assisted in bringing this complaint by a relative, but I’ll refer to anything that’s been said on his behalf as if Mr H ... (5 pages)View decision -
Decision Reference DRN-2657117
26 Apr 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2657117 The complaint Mr J complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In November 2019 Mr J was supplied with a car and entered into a conditional sale agreement with Moneybarn. Mr J experienced issues with the c... (3 pages)View decision -
Decision Reference DRN-2364049
21 Apr 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2364049 The complaint Ms D complains that as a result of incorrect information provided by Moneybarn No. 1 Limited (“Moneybarn”) she entered into an individual voluntary arrangement (“IVA”) that she might have otherwise not entered into or paid more into it than she might have otherwis... (3 pages)View decision -
Decision Reference DRN-2630790
21 Apr 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2630790 The complaint Miss H complains that a car that was supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. What happened A used car was supplied to Miss H under a conditional sale agreement with Moneybarn that she electron... (3 pages)View decision -
Decision Reference DRN-2748266
21 Apr 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2748266 The complaint Ms L complaints about the quality of a car she acquired through a conditional sale agreement financed by Moneybarn No.1 Limited. What happened In May 2019 Ms L acquired a used car through a conditional sale agreement. The car was six years old and had a mileage o... (3 pages)View decision -
Decision Reference DRN-2684646
20 Apr 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2684646 The complaint Mr I is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited, was of an unsatisfactory quality. What happened In April 2019, Mr I was supplied with a used car through a conditional sale agreement with Moneybarn. Mr I ... (4 pages)View decision -
Decision Reference DRN-2711812
20 Apr 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2711812 The complaint Mr J complains that the vehicle he acquired through a conditional sale agreement financed by Moneybarn No 1 Limited wasn’t of satisfactory quality. He wants to reject the vehicle or for the cost of repairs to be covered. What happened Mr J tells us that he acquire... (5 pages)View decision -
Decision Reference DRN-2695370
16 Apr 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2695370 The complaint Mr M complains about the quality of a car he has been financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on gi... (3 pages)View decision
