We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN-2184989
15 Apr 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2184989 The complaint Mr M complains that a car he has been financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”) was not of satisfactory quality. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead... (2 pages)View decision -
Decision Reference DRN-2635183
15 Apr 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2635183 The complaint Mr K’s complaint is about the service he has received from Moneybarn No. 1 Limited. He says the payment date on his conditional sale agreement was changed causing him to go into arrears and that he hasn’t received the information he has requested. What happened Mr... (4 pages)View decision -
Decision Reference DRN-2652470
9 Apr 2021 Moneybarn Limited Not upheldConsumer CreditDRN-2652470 The complaint Mr H complains about the quality of a car he has been financing through an agreement with Moneybarn Limited (“Moneybarn”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giving m... (2 pages)View decision -
Decision Reference DRN-2074287
8 Apr 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2074287 The complaint Mr S complains about the quality of a vehicle he acquired through a conditional sale agreement financed by Moneybarn No. 1 Limited trading as Moneybarn. What happened In May 2019 Mr S acquired a used car through a conditional sale agreement. The car was six years ... (3 pages)View decision -
Decision Reference DRN-2589388
6 Apr 2021 Moneybarn Limited UpheldConsumer CreditDRN-2589388 The complaint Mr C complains about the quality of a car he has been financing through an agreement with Moneybarn Limited (“Moneybarn”). He also says the vehicle was too expensive. What happened The details of this complaint are well known to both parties, so I won’t repeat the... (3 pages)View decision -
Decision Reference DRN-2449985
6 Apr 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2449985 The complaint Mr B complains that the car he acquired through a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. The car broke down within the first six months and hasn’t been able to be used since. Mr B wants to either have the car repair... (3 pages)View decision -
Decision Reference DRN-2728737
31 Mar 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2728737 The complaint Mr A complains that the vehicle he acquired through a conditional sale agreement financed by Moneybarn No. 1 Limited wasn’t of satisfactory quality. He wants the cost of repairs made to the vehicle to be refunded. What happened Mr A is represented in this complain... (2 pages)View decision -
Decision Reference DRN9453188
29 Mar 2021 Moneybarn No. 1 Limited Not upheldBanking and creditMr S complains that a van that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. background A used van was supplied to Mr S under a conditional sale agreement with Moneybarn that he signed in August 2018. He returned the van... (4 pages)View decision -
Decision Reference DRN8160502
29 Mar 2021 Moneybarn No. 1 Limited Not upheldBanking and creditMr K has complained about credit granted to him by Moneybarn No. 1 Limited (“Moneybarn”). He says it was irresponsible to have agreed credit for him as he had a history of reliance on short-term lending and had recently defaulted on a loan. background Moneybarn agreed credit for Mr K in Ja... (6 pages)View decision -
Decision Reference DRN8880129
26 Mar 2021 Moneybarn No. 1 Limited Not upheldBanking and creditMr R complains that Moneybarn No.1 Limited treated him unfairly, when he needed help with the repayments due under a conditional sale agreement he has with them. background I set out the background to this complaint and my provisional conclusions by way of a provisional decision, a copy of... (6 pages)View decision
