We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1133 results
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Decision Reference DRN-2811908
28 May 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2811908 The complaint Mr K complains about the quality of a car he has been financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”). What happened I issued my provisional decision on this complaint in March 2021. An extract from that provisional decision is set out be... (4 pages)View decision -
Decision Reference DRN-2679666
28 May 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2679666 The complaint Mr S complains that Moneybarn No. 1 Limited failed to exercise due forbearance or assist him when he faced financial difficulties. What happened In September 2016 Mr S entered into a conditional sale agreement for the acquisition of a new car. The monthly sums pay... (3 pages)View decision -
Decision Reference DRN-2815348
25 May 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2815348 The complaint Miss T complains about the quality of a car she has been financing through an agreement with Moneybarn No.1 Limited, trading as Moneybarn. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll f... (2 pages)View decision -
Decision Reference DRN1842719
25 May 2021 Moneybarn No. 1 Limited Not upheldBanking and creditMr C complains about the quality of a car he acquired under a Conditional Sales Agreement with Moneybarn No. 1 Limited (Moneybarn). background At the end of January 2019, Mr C entered into a Conditional Sales Agreement with Moneybarn to acquire a nine-year-old used car that had travelled a... (5 pages)View decision -
Decision Reference DRN7492904
21 May 2021 Moneybarn No. 1 Limited Not upheldBanking and creditMr P complains that Moneybarn No. 1 Limited didn’t give him sufficient notice when it terminated his conditional sale agreement. background In June 2015 Mr P entered into a conditional sale agreement with Moneybarn. He fell into arrears in February 2016, and he’d been sent a number of defa... (4 pages)View decision -
Decision Reference DRN-2649188
18 May 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2649188 The complaint Mrs N complains about the quality of a car she has been financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”). She also complains that the supplying dealership confirmed that the car met the London low emission standards. What happened Mrs N en... (3 pages)View decision -
Decision Reference DRN-2734987
5 May 2021 MotoNovo Finance Limited UpheldConsumer CreditDRN-2734987 The complaint Miss E complains that MotoNovo Finance Limited refused to let her reject a faulty car. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute so instead I’ll focus on giving the r... (3 pages)View decision -
Decision Reference DRN-2706641
30 Apr 2021 Moneybarn Limited UpheldConsumer CreditDRN-2706641 The complaint Mr W is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn Limited, was of an unsatisfactory quality. What happened In October 2018, Mr W was supplied with a used car through a conditional sale agreement with Moneybarn. The agreem... (3 pages)View decision -
Decision Reference DRN-2748220
28 Apr 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2748220 The complaint Mr M complains about the quality of a car he has been financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”). What happened I issued a provisional decision on this complaint in February 2021. An extract from that provisional decision is set out ... (4 pages)View decision -
Decision Reference DRN-2652858
28 Apr 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2652858 The complaint Miss M complains that Moneybarn No.1 Limited failed to deal properly with her requests for an account statement and other information. She wants £50 compensation to cover the time she spent on the complaint. What happened Miss M tells us that she contacted Moneyba... (2 pages)View decision
