We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN9133064
25 Mar 2021 Moneybarn No. 1 Limited UpheldBanking and creditComplaint Mr P is unhappy that Moneybarn No. 1 Limited cancelled the payment arrangement they’d agreed. Background In October 2016 Mr P took out a conditional sale agreement with Moneybarn to cover the cost of a used car. The agreement was for 60 months, with a monthly repayment of £364. I... (6 pages)View decision -
Decision Reference DRN-2704060
22 Mar 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2704060 The complaint Mr P complains about the quality of a car he has been financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”). What happened I issued my provisional decision on this complaint in February 2021. An extract from that provisional decision is set out... (3 pages)View decision -
Decision Reference DRN-2624338
19 Mar 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2624338 The complaint Mr H, represented by a family member, Mrs G, complains that the car he acquired through a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. What happened Mr H entered into a finance agreement with Moneybarn in August 2019 to a... (5 pages)View decision -
Decision Reference DRN8487238
19 Mar 2021 Moneybarn No. 1 Limited Not upheldBanking and creditMiss G complains that Moneybarn No. 1 Limited misrepresented her conditional sale agreement. She also complains that it did not treat her appropriately when she experienced financial difficulties. background In October 2015 Miss G entered into a conditional sale agreement with Moneybarn fo... (6 pages)View decision -
Decision Reference DRN4258075
17 Mar 2021 Moneybarn No. 1 Limited Not upheldBanking and creditComplaint Mr R, who is represented by Ms J, complains that Moneybarn No. 1 Limited didn’t agree to him rejecting a faulty car. Background In June 2018 Mr R acquired a second-hand car at a cost of £6,712 funded by a conditional sale agreement. It was some eight years old and had done 96,000... (3 pages)View decision -
Decision Reference DRN4195656
12 Mar 2021 Moneybarn No. 1 Limited Not upheldBanking and creditMs J is unhappy with the interest she’s been charged when she settled her conditional sale agreement with Moneybarn No. 1 Limited. background In May 2017, Ms J was supplied with a car through a conditional sale agreement with Moneybarn. The agreement was for £13,490 over 60 months at an in... (2 pages)View decision -
Decision Reference DRN8198818
11 Mar 2021 Moneybarn No. 1 Limited UpheldBanking and creditComplaint Ms B has complained about credit granted to her by Moneybarn No. 1 Limited (“Moneybarn”). She says that the credit was unaffordable for her and Moneybarn would have known this had it carried out adequate checks beforehand. Background Moneybarn agreed credit for Ms B on 20 Februar... (5 pages)View decision -
Decision Reference DRN-2344523
9 Mar 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2344523 The complaint Ms A is unhappy with a car she acquired using a conditional sale agreement provided by Moneybarn No. 1 Limited. She says the car had various issues and she asked to reject it. Ms A has been represented on this complaint. But, to keep things simple, I’ll only refer... (6 pages)View decision -
Decision Reference DRN-2662405
8 Mar 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2662405 The complaint Mr F complains that Moneybarn No. 1 Limited (“Moneybarn”) shouldn’t have agreed to lend to him under a conditional sale agreement (“agreement”). He says the agreement was unaffordable. What happened Mr F entered into an agreement in early 2016 so that he could ob... (4 pages)View decision -
Decision Reference DRN-2505231
5 Mar 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2505231 The complaint Miss F is unhappy that Moneybarn Limited gave her incorrect information about direct debit payments under her conditional sale agreement with them. What happened On 4 September 2019, Miss F was supplied with a car through a conditional sale agreement with Moneybar... (2 pages)View decision
