We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN-2546648
4 Mar 2021 Moneybarn Limited UpheldConsumer CreditDRN-2546648 The complaint Mr B complains about the way in which Moneybarn handled his account. What happened In January 2015 Mr B was supplied with a car and entered into a conditional sale agreement with Moneybarn. The agreement was for 42 months with monthly repayments of £253.07. In Dec... (3 pages)View decision -
Decision Reference DRN-2478611
25 Feb 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2478611 The complaint Miss L complains that a car that was supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. What happened A used car was supplied to Miss L under a conditional sale agreement with Moneybarn that she signed i... (3 pages)View decision -
Decision Reference DRN3473299
24 Feb 2021 Moneybarn No. 1 Limited Not upheldBanking and creditMrs O complains about the lack of help she received from Moneybarn No. 1 Limited (Moneybarn), when, due to her financial circumstances, she could not make her full contractual payments for the car she acquired under a conditional sale agreement with them. background In May 2016, Mrs O acqu... (4 pages)View decision -
Decision Reference DRN-2622515
24 Feb 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2622515 The complaint Mr L complains that Moneybarn No. 1 Limited didn’t treat him fairly while he was struggling to repay the arrears on his account. What happened Mr L entered into a 48 month conditional sale agreement with Moneybarn in June 2013 to acquire a used car. He says that t... (3 pages)View decision -
Decision Reference DRN-2331510
19 Feb 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2331510 The complaint Mr G complained to Moneybarn No.1 Limited (“Moneybarn”) that a car he was paying for under a conditional sale agreement wasn’t of satisfactory quality from the outset. He also says that the credit was unaffordable for him and shouldn’t have been agreed. What happe... (3 pages)View decision -
Decision Reference DRN-2228446
16 Feb 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2228446 The complaint Mr R complains that Moneybarn No. 1 Limited wouldn’t agree to him rejecting a faulty car. What happened In June 2019 Mr R acquired a second-hand car costing £12,240 funded by a conditional sale agreement. The car was some seven years old and had a recorded mileage... (3 pages)View decision -
Decision Reference DRN7446484
12 Feb 2021 Moneybarn No. 1 Limited Not upheldBanking and creditComplaint Miss B and Mr L complain about a car supplied to them under a conditional sale agreement with Moneybarn No. 1 Limited. background In January 2018 Miss B took out a conditional sale agreement with Moneybarn to finance the purchase of a used car. The car was seven years old, had tr... (4 pages)View decision -
Decision Reference DRN8851718
9 Feb 2021 Moneybarn No. 1 Limited UpheldBanking and creditMiss T is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited was of an unsatisfactory quality. background In January 2019, Miss T was supplied with a used car through a conditional sale agreement with Moneybarn. The agreement was for £6,050 o... (4 pages)View decision -
Decision Reference DRN-2482528
8 Feb 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2482528 The complaint Mrs B complains that the car she acquired, via a conditional sale agreement with Moneybarn No.1 Limited, wasn’t of satisfactory quality. What happened In March 2020, Mrs B acquired a used car via a five-year conditional sale agreement with Moneybarn. The car was s... (5 pages)View decision -
Decision Reference DRN6779829
22 Jan 2021 Moneybarn No. 1 Limited Not upheldBanking and creditMs P is unhappy that a car supplied to her through a conditional sale agreement with Moneybarn No.1 Limited, trading as Moneybarn, was of an unsatisfactory quality. background In October 2018, Ms P was supplied with a used car through a conditional sale agreement with Moneybarn. The agreem... (3 pages)View decision
