We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN3313947
19 Jan 2021 Moneybarn No. 1 Limited UpheldBanking and creditMrs P and Mr M are unhappy that a car supplied to them under a conditional sale agreement with Moneybarn No. 1 Limited trading as Moneybarn, was of an unsatisfactory quality. Mrs P and Mr M are being represented in this complaint by Mrs P’s father. But, for ease of reference, I’ll refer to... (6 pages)View decision -
Decision Reference DRN-2205196
18 Jan 2021 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-2205196 The complaint Mrs A is unhappy with HSBC UK Bank Plc regarding a debt she is being asked to pay back, despite HSBC being previously unable to evidence where the debt originated. What happened Mrs A had a debt with HSBC from a current account that had been defaulted. The account... (2 pages)View decision -
Decision Reference DRN-2206918
12 Jan 2021 Moneybarn Limited Not upheldConsumer CreditDRN-2206918 The complaint Miss E believes Moneybarn Limited trading as Moneybarn acted irresponsibly by agreeing a conditional sale agreement she’d applied for. What happened On 21 August 2016 Miss E took out a £7,990 conditional sale agreement with Moneybarn, to be repaid over 60 months w... (4 pages)View decision -
Decision Reference DRN-2438722
11 Jan 2021 Moneybarn Limited Not upheldConsumer CreditDRN-2438722 The complaint Mr T complains about five missed payments reported to credit reference agencies by Moneybarn Limited (“Moneybarn”) in respect of a conditional sale agreement (“agreement”) he has with it. What happened Moneybarn has reported to credit reference agencies that Mr T ... (2 pages)View decision -
Decision Reference DRN-2477518
6 Jan 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2477518 The complaint Mr S complains that Moneybarn No 1 Limited was irresponsible in lending him money to buy a car. What happened In July 2015 Mr S acquired a car costing £21,300 funded by a conditional sale agreement with an APR of 28%. This was repayable over 59 monthly installment... (2 pages)View decision -
Decision Reference DRN3999231
5 Jan 2021 Moneybarn No. 1 Limited Not upheldBanking and creditMr S is unhappy that he was charged to reject a car that’d been supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited. background On 9 January 2019, Mr S was supplied with a used car through a conditional sale agreement with Moneybarn. The agreement was for £4,695... (3 pages)View decision -
Decision Reference DRN-2331450
21 Dec 2020 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2331450 The complaint Mr W complains that a car that was supplied to him under a conditional sale agreement with Moneybarn No. Limited wasn’t of satisfactory quality. What happened The details of this complaint are well known to both parties and have been set out by the investigator so... (3 pages)View decision -
Decision Reference DRN1681166
18 Dec 2020 Moneybarn No. 1 Limited Not upheldBanking and creditMr B is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited was of an unsatisfactory quality. background In June 2018, Mr B was supplied with a used car through a conditional sale agreement with Moneybarn. The agreement was for £7,669 over 60 ... (3 pages)View decision -
Decision Reference DRN2097405
16 Dec 2020 Moneybarn No. 1 Limited Not upheldBanking and creditMr A is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited was of an unsatisfactory quality. background In April 2018, Mr A was supplied with a used car through a conditional sale agreement with Moneybarn. The agreement was for £13,000 over 6... (3 pages)View decision -
Decision Reference DRN-2248021
11 Dec 2020 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2248021 The complaint Miss M complains about a car supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited. What happened In July 2019, Miss M took out a conditional sale agreement with Moneybarn to finance the purchase of a used car. The car was eight years old... (3 pages)View decision
