We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN-2329956
9 Dec 2020 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2329956 The complaint Mr M complains about the compensation that he’s received from Moneybarn No. 1 Limited after he rejected a car that had been supplied to him under a conditional sale agreement. What happened The details of this complaint are well known to both parties and have been... (2 pages)View decision -
Decision Reference DRN-2243270
7 Dec 2020 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2243270 The complaint Mr L complains about issues he’s experienced with a car supplied with finance from Moneybarn No. 1 Limited. What happened In December 2018 Mr L was supplied with a car and entered into a conditional sale agreement with Moneybarn. At the point of supply the car was... (3 pages)View decision -
Decision Reference DRN-2214511
4 Dec 2020 Moneybarn Limited Not upheldConsumer CreditDRN-2214511 The complaint Mr L is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited trading as Moneybarn, was of an unsatisfactory quality. What happened In July 2019, Mr L was supplied with a used car through a conditional sale agreement wi... (3 pages)View decision -
Decision Reference DRN2362708
3 Dec 2020 Moneybarn No. 1 Limited Not upheldBanking and creditMr B complains that Moneybarn No. 1 Limited is holding him responsible for an agreement that was taken out in his name without his consent. background In 2017, a conditional sale agreement was taken out in Mr B and his ex-partner’s name. The agreement was taken out to acquire a car that co... (3 pages)View decision -
Decision Reference DRN6932331
1 Dec 2020 Moneybarn No. 1 Limited Not upheldBanking and creditThe complaint Mr V complains about a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited. What happened In November 2017 Mr V took out a conditional sale agreement with Moneybarn to finance the purchase of a used car. The car was eight years old, had travell... (3 pages)View decision -
Decision Reference DRN2006104
23 Nov 2020 Moneybarn No. 1 Limited Not upheldBanking and creditMiss M complains that Moneybarn No. 1 Limited has terminated her conditional sale agreement and repossessed the car that had been supplied to her under it. She also complains about the amount that it says she owes to it. background The details of this complaint are well known to both parti... (2 pages)View decision -
Decision Reference DRN-2353912
18 Nov 2020 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2353912 The complaint Mr W complains that a car he took possession of under a conditional sale agreement (“finance agreement”) with Moneybarn No. 1 Limited (“Moneybarn”) wasn’t of satisfactory quality and at no time was the cash price of the car made clear to him by the suppling dealer... (2 pages)View decision -
Decision Reference DRN0494722
12 Nov 2020 Moneybarn No. 1 Limited Not upheldBanking and creditMr H complains that Moneybarn No. 1 Limited provided him with a conditional sale agreement that was unaffordable. To put things right, Mr H wants a refund of all interest and charges he paid in relation to this finance. He also wants Moneybarn to ask the credit reference agencies to remove... (8 pages)View decision -
Decision Reference DRN-1628523
4 Nov 2020 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-1628523 The complaint Miss R complains about a car supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited. What happened In March 2019, Miss R took out a conditional sale agreement with Moneybarn to finance the purchase of a used car. The car was nine years old... (3 pages)View decision -
Decision Reference DRN7930879
3 Nov 2020 Moneybarn No. 1 Limited Not upheldBanking and creditMr M complains that a used vehicle he got with finance from Moneybarn No 1 Limited was of unsatisfactory quality at the point of supply and Moneybarn took too long to deal with his complaint. background Mr M acquired a used van under a conditional sale agreement (CSA) he took out with Mone... (5 pages)View decision
