We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN0866262
23 Oct 2020 Moneybarn No. 1 Limited Not upheldBanking and creditMiss I complains that a used car she got with a conditional sale agreement (CSA) from Moneybarn No. 1 Limited is of unsatisfactory quality. background The background to this complaint and my provisional findings are set out in my provisional decision dated 2 September 2020. A copy of my pr... (6 pages)View decision -
Decision Reference DRN0837223
8 Oct 2020 Moneybarn No. 1 Limited Not upheldBanking and creditMr C is unhappy because Moneybarn No. 1 Limited didn’t liaise with his insurance company following a road traffic accident. background Mr C took out a conditional sale agreement with Moneybarn in December 2017 to cover the cost of a used car. The amount of credit was £9,495; with repayment... (3 pages)View decision -
Decision Reference DRN5001947
5 Oct 2020 Moneybarn No. 1 Limited UpheldBanking and creditComplaint Mr S complains that Moneybarn No. 1 Limited charged him a higher interest rate than he had agreed and the car had a faulty heater. He also complained the dealer had charged him £200 for a service but it closed down without carrying it out. Background In July 2018 Mr S acquired a ... (3 pages)View decision -
Decision Reference DRN-2214801
30 Sep 2020 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2214801 The complaint Mr M complains that a used car that he acquired from Moneybarn No.1 Limited (“Moneybarn”) under a conditional sale agreement wasn’t of satisfactory quality or fit for purpose, contrary to the requirements of the Consumer Rights Act 2015 (“the CRA”). What happened ... (6 pages)View decision -
Decision Reference DRN-2022192
29 Sep 2020 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2022192The complaintMr M is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited trading as Moneybarn, was of an unsatisfactory quality. What happenedIn May 2019, Mr M was supplied with a used car through a conditional sale agreement with M... (4 pages)View decision -
Decision Reference DRN-2007034
23 Sep 2020 Bought By Many Ltd UpheldInsuranceDRN-2007034The complaintMrs W complains that the cost of the pet insurance policy she was sold by Bought By Many Ltd has increased significantly and that it wasn’t made clear to her that this could happen. BackgroundMrs W took out a lifetime pet insurance policy in 2017 online with Bought ... (3 pages)View decision -
Decision Reference DRN-1568886
18 Sep 2020 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-1568886The complaintMiss S complains about a car supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited. What happenedIn July 2019 Miss S took out a conditional sale agreement with Moneybarn to finance the cash price of £4,500 for a used car. The car was six ye... (3 pages)View decision -
Decision Reference DRN-2037935
10 Sep 2020 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2037935The complaintMr M is unhappy with how Moneybarn No. 1 Limited, trading as Moneybarn, dealt with two lump sums he paid off a finance agreement with them. What happenedMr M (who was known by another name at the time) took out a conditional sale agreement with Moneybarn in March 20... (3 pages)View decision -
Decision Reference DRN-2129306
8 Sep 2020 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2129306The complaintMr S is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No.1 Limited (Moneybarn) was of an unsatisfactory quality. What happenedI issued my provisional decision on this complaint on 27 July 2020, a copy of which is attached below... (5 pages)View decision -
Decision Reference DRN0694146
24 Aug 2020 Moneybarn No. 1 Limited UpheldBanking and creditMr T complains that a car that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality.backgroundA used car was supplied to Mr T under a conditional sale agreement with Moneybarn that he signed in April 2018. He returned the car to... (3 pages)View decision
