We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-1516447
14 Aug 2020 Moneybarn Limited UpheldConsumer CreditDRN-1516447The complaintMiss W has complained about the actions of Moneybarn No.1 Limited (“Moneybarn”) when a car she was paying for under a conditional sale agreement developed a fault. Miss W has brought her complaint to this Service through a representative but, for simplicity, I will ... (3 pages)View decision -
Decision Reference DRN-2070313
7 Aug 2020 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2070313The complaintMiss A complains that a used car she acquired under a conditional sale agreement from Moneybarn No.1 Limited (“Moneybarn”) wasn’t of satisfactory quality or fit for purpose, contrary to the requirements of the Consumer Rights Act 2015 (“CRA”). What happenedIn Decemb... (4 pages)View decision -
Decision Reference DRN-2063056
5 Aug 2020 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2063056 The complaintMr L complains that a used car he agreed to buy from Moneybarn No.1 Limited (“Moneybarn”) wasn’t of satisfactory quality or fit for purpose contrary to the requirements of the Consumer Rights Act 2015 (“CRA”). He is assisted in bringing this complaint by a solicito... (4 pages)View decision -
Decision Reference DRN-1397985
27 Jul 2020 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-1397985 The complaintMr J is unhappy that a car he financed through Moneybarn No.1 Limited (Moneybarn), was of an unsatisfactory quality. What happenedOn 1 May 2019, Mr J was supplied a used car through a conditional sale agreement with Moneybarn. At the time of supply, the car was jus... (3 pages)View decision -
Decision Reference DRN7553702
23 Jul 2020 Moneybarn No. 1 Limited UpheldBanking and creditMrs D is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn) was of an unsatisfactory quality.backgroundOn 12 July 2018, Mrs D took out a conditional sale agreement with Moneybarn to cover the cost of a used car. On 1 August 2018 s... (4 pages)View decision -
Decision Reference DRN1116875
14 Jul 2020 Moneybarn No. 1 Limited UpheldBanking and creditComplaintMr D complains about a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited.BackgroundIn June 2018 Mr D took out a conditional sale agreement with Moneybarn to cover the cost of a used car. The car was six years old and had travelled 101,000 miles.In... (3 pages)View decision -
Decision Reference DRN-1399373
10 Jul 2020 Moneybarn Limited Not upheldConsumer CreditThe complaint Mr K complains that a used car he acquired under a conditional sale agreement from Moneybarn Limited (“Moneybarn”) wasn’t of satisfactory quality or fit for purpose contrary to the requirements of the Consumer Rights Act 2015 (“CRA”). As a result he has suffered loss. What ha... (2 pages)View decision -
Decision Reference DRN-1992957
9 Jul 2020 Moneybarn No. 1 Limited UpheldConsumer CreditThe complaint Mr W complains that a used car he acquired under a conditional sale agreement from Moneybarn No1 Limited (“Moneybarn”) wasn’t of satisfactory quality, contrary to the requirements of the Consumer Rights Act 2015 (“CRA”). What happened In January 2019, Mr W entered into a cond... (5 pages)View decision -
Decision Reference DRN1023661
26 Jun 2020 Moneybarn No. 1 Limited UpheldBanking and creditComplaintMr Z complains about a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited.BackgroundIn August 2018 Mr Z took out a conditional sale agreement with Moneybarn to cover the cost of a used car. The car was less than three years old and had travelled le... (3 pages)View decision -
Decision Reference DRN-1822167
22 Jun 2020 Phoenix Life Assurance Limited UpheldInvestmentsThe complaint Mr F and Mrs W’s representative, a Claims Management Company (CMC), complains on their behalf that they were given unsuitable investment advice by Phoenix Life Assurance Limited (the business). In short, the CMC says: The were advised to invest at the wrong time as Mr F was ... (4 pages)View decision
