We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-1423113
17 Jun 2020 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-1423113The complaintMs M complains that a used car she acquired from Moneybarn No.1 Limited (“Moneybarn”) under a conditional sale agreement was not of satisfactory quality, or fit for purpose, contrary to the requirements of the Consumer Rights Act 2015 (“CRA”). What happenedMs M ente... (3 pages)View decision -
Decision Reference DRN-1490643
16 Jun 2020 Moneybarn No. 1 Limited UpheldConsumer CreditThe complaint Miss J is unhappy with a car she got using finance provided by Moneybarn No. 1 Limited. She says she’s had various issues with the car and wants to reject it. What happened Miss J acquired a used car in April 2019. The car cost £5,999 and the full price was funded with a cond... (5 pages)View decision -
Decision Reference DRN-1901940
9 Jun 2020 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-1901940 The complaintMr R complains that a used car he acquired from Moneybarn No. 1 Limited (“Moneybarn”) under a conditional sale agreement was of unsatisfactory quality, and not as described, contrary to the Consumer Rights Act 2015 (“CRA”). What happenedMr R entered into the condit... (5 pages)View decision -
Decision Reference DRN7321050
9 Jun 2020 Moneybarn No. 1 Limited UpheldBanking and creditMr H complains that a car supplied under a conditional sale agreement with Moneybarn No. 1 Limited (“Moneybarn”) wasn’t of satisfactory quality. He wants to reject the car.backgroundIn March 2018 Mr H was supplied a used car under a conditional sale agreement with Moneybarn. The car was si... (4 pages)View decision -
Decision Reference DRN0814422
8 Jun 2020 Moneybarn No. 1 Limited Not upheldBanking and creditComplaintMr T complains that Moneybarn No. 1 Limited refused to let him reject a faulty car.BackgroundIn April 2018 Mr T acquired a second hand car costing £9,275 funded by a deposit of £150 and the balance was covered by a conditional sale agreement. It was some five years old and had don... (3 pages)View decision -
Decision Reference DRN7997811
28 May 2020 Moneybarn No. 1 Limited Not upheldBanking and creditComplaintMr W and Mrs H complain that Moneybarn No. 1 Limited refused to let them reject a faulty car.BackgroundIn August 2018 Mr W and Mrs H acquired a second hand car at a cost of £5,208 funded by a conditional sale agreement and a deposit of £400. It was some eight years old and had don... (3 pages)View decision -
Decision Reference DRN0048053
28 May 2020 Moneybarn No. 1 Limited UpheldBanking and creditComplaintMr A complains that Moneybarn No. 1 Limited refused to let him reject a faulty car.BackgroundIn October 2018 Mr A acquired a car costing £4,690 funded by a deposit of £400 and the balance with a conditional sale agreement. It was some seven years old and had done around 100,000 mi... (2 pages)View decision -
Decision Reference DRN6450651
27 May 2020 Moneybarn No. 1 Limited Not upheldBanking and creditComplaintMiss D, who is represented by her son, Mr D, complains that Moneybarn No. 1 Limited refused to let her reject a faulty car.BackgroundIn September 2017 Miss D acquired a second hand car at a cost of £10.390 funded by a conditional sale agreement and a deposit of £400. It was some y... (3 pages)View decision -
Decision Reference DRN3115780
20 May 2020 Moneybarn No. 1 Limited Not upheldBanking and creditMr H complains about the quality of car supplied to him under a conditional sale agreementwith Moneybarn No. 1 Limited.backgroundI already set out the background to this complaint in my earlier provisional decision. But to help with ease of reading, I set out the background again here.In J... (3 pages)View decision -
Decision Reference DRN7589818
17 Apr 2020 Moneybarn No. 1 Limited Not upheldBanking and creditMr K complains that Moneybarn No. 1 Limited have treated him unfairly in relation to how it has dealt with what it says are the breaches of his agreement with it.backgroundMr K had a car supplied under a conditional sale agreement by Moneybarn. Mr K fell behind with his repayments. He sugg... (4 pages)View decision
