We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-1608469
8 Apr 2020 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-1608469 The complaintMiss H complains that Moneybarn No. 1 Limited (“Moneybarn”) discriminated against her when it decided not to lend her money for the purchase of a car. What happenedMoneybarn, having initially agreed to lend Miss H money for the purchase of a car, then decided not t... (2 pages)View decision -
Decision Reference DRN1523047
27 Mar 2020 Moneybarn No. 1 Limited UpheldBanking and creditComplaintMr A has complained that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale car finance agreement with him when it ought reasonably to have realised that the payments were unaffordable. He’s said that he was very surprised to be accepted for the finance... (16 pages)View decision -
Decision Reference DRN5771638
22 Mar 2020 Moneybarn No. 1 Limited Not upheldBanking and creditMr and Miss A feel that Moneybarn No 1 Limited has treated them unfairly in relation to a conditional sale agreement for a car that didn’t go ahead.BackgroundIn January 2020 I issued a provisional decision saying that I was minded to uphold the complaint. I invited both parties to let me h... (3 pages)View decision -
Decision Reference DRN6705063
20 Mar 2020 Moneybarn No. 1 Limited Not upheldBanking and creditMr S is complaining that he was given misleading information when buying a car which he says induced him to enter into a conditional sale agreement with Moneybarn No. 1 Limited.backgroundIn June 2016 Mr S went to a dealership (M) with the intention of acquiring a specific class of car. He ... (5 pages)View decision -
Decision Reference DRN1900060
16 Mar 2020 Moneybarn No. 1 Limited UpheldBanking and creditMr M complains that a vehicle he has been financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”) has been of unsatisfactory quality. backgroundI issued my provisional decision in January 2020. I explained why I was planning to uphold Mr M’s complaint. An extract of that ... (4 pages)View decision -
Decision Reference DRN2260058
2 Mar 2020 Moneybarn No. 1 Limited UpheldBanking and creditMr W complains that a van he financed through an agreement with Moneybarn No. 1 Limited (“Moneybarn”) was of unsatisfactory quality.backgroundMr W took receipt of a used van in October 2018. He financed the deal through a conditional sale agreement with MoneyBarn. At the point of supply th... (4 pages)View decision -
Decision Reference DRN8420793
19 Feb 2020 Moneybarn No. 1 Limited Not upheldBanking and creditMrs S complains that a car she acquired via a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. She also says that it mishandled her complaint and sold the car without investigating the issues.Mrs S has been represented by Mr S, her husband, who has de... (5 pages)View decision -
Decision Reference DRN2056022
11 Feb 2020 Moneybarn No. 1 Limited UpheldBanking and creditMrs R complains that Moneybarn No. 1 Limited shouldn’t have agreed to lend to her under a conditional sale agreement. She says the agreement was unaffordable.backgroundMrs R entered into a conditional sale agreement in January 2015 so that she could obtain a used car. The cash price of the... (4 pages)View decision -
Decision Reference DRN0168660
3 Feb 2020 Moneybarn No. 1 Limited UpheldBanking and creditComplaintMr D and Mrs G complain that Moneybarn No. 1 Limited refused to let them reject a faulty car.BackgroundIn May 2016 Mr D and Mrs G acquired second hand car costing £8,999 funded by a conditional sale agreement with Moneybarn and a deposit of £529. It was some two years old and had ... (3 pages)View decision -
Decision Reference DRN-1249672
21 Jan 2020 Moneyback Limited Not upheldClaims ManagementDRN-1249672 The complaintMr and Mrs H are unhappy Moneyback Limited has charged a fee for their mis-sold payment protection insurance (PPI) claim. What happenedIn March 2019, Mr and Mrs H said they spoke to an agent of Moneyback about making PPI claims. Mr and Mrs H said they specifically ... (2 pages)View decision
