We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN5436683
21 Nov 2019 Moneybarn No. 1 Limited Not upheldBanking and creditMr C complains that a used car he acquired via a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. backgroundIn November 2017 Mr C entered into a four year conditional sale agreement for a used car. The car was seven years old with a mileage of around ... (3 pages)View decision -
Decision Reference DRN4995573
30 Oct 2019 Moneybarn No. 1 Limited UpheldBanking and creditMr R complains that a car he has been financing through an agreement with Moneybarn No.1 Limited (“Moneybarn”) has been of unsatisfactory quality.backgroundMr R took receipt of a used car in April 2018. He financed the deal through a conditional sale agreement with Moneybarn. At the point ... (3 pages)View decision -
Decision Reference DRN6892904
18 Oct 2019 Phoenix Life Limited Not upheldInvestment and pensionsMr and Mrs A complains that that Phoenix Life Limited wrongly recommended a life and critical illness policy in 1990.backgroundTheir representative said the advisor failed to consider the potential long term affordability of the plan or other more suitable alternatives. He also didn’t take... (2 pages)View decision -
Decision Reference DRN1340874
18 Oct 2019 Phoenix Life Limited Not upheldInvestment and pensionsMr H complains that Phoenix Life Limited wrongly recommended a life and critical illness policy in 1990. backgroundHis representative said the advisor failed to consider the potential long term affordability of the plan or other more suitable alternatives. He also didn’t take into account ... (2 pages)View decision -
Decision Reference DRN6136560
17 Oct 2019 Moneybarn No. 1 Limited Not upheldBanking and creditMr M complains that Moneybarn No. 1 Limited didn’t provide him with the information he needed to make an informed decision regarding a change to his conditional sale agreement. He says he has been financially disadvantaged due to the actions taken. backgroundMr M entered into a conditional... (3 pages)View decision -
Decision Reference DRN3762887
25 Sep 2019 Moneybarn No. 1 Limited Not upheldBanking and creditMr P complains that he wasn’t made aware of the arrears on his account in a timely manner by Moneybarn No. 1 Limited and about other issues with the way that it’s dealt with his account.backgroundA used car was supplied to Mr P under a conditional sale agreement with Moneybarn that he sign... (2 pages)View decision -
Decision Reference DRN3706893
18 Sep 2019 Moneybarn No. 1 Limited Not upheldBanking and creditMiss L complains that a conditional sale agreement with Moneybarn No. 1 Limited was mis- sold to her and that the car that was supplied to her wasn’t of satisfactory quality. She’s being helped with her com plaint by her representative.backgroundA used car was supplied to Miss L under a co... (3 pages)View decision -
Decision Reference DRN1367230
17 Sep 2019 Moneybarn No. 1 Limited Not upheldBanking and creditMr H complains that a car he has been financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”) has not been of satisfactory quality. backgroundMr H took receipt of a used car in September 2017. He financed the deal through a conditional sale agreement with Moneybarn. At th... (3 pages)View decision -
Decision Reference DRN3167275
12 Sep 2019 Moneybarn No. 1 Limited UpheldBanking and creditMr S complains that Moneybarn No.1 Limited has incorrectly imposed charges and issued a default notice for arrears on his account when it was in credit. He wants a refund of the charges and an acknowledgement they were wrongly imposed.backgroundMr S tells us he overpaid his loan which he s... (4 pages)View decision -
Decision Reference DRN4420206
10 Sep 2019 Moneybarn No. 1 Limited UpheldBanking and creditMr B complains that Moneybarn No.1 Limited says he’s liable to pay over £14,000 after he ended a finance agreement and returned the car supplied under it. backgroundThe background to this complaint and my provisional findings are set out in my provisional decision dated 5 August 2019. A c... (7 pages)View decision
